Our clients Corporate strategy sets out objectives for the next five years and the Performance Analyst role is pivotal to help the organisation to achieve aspirations and outcomes.
Type: Permanent
They are a data-driven organisation that uses data (both internal and external) to develop strategies, make decisions and take action.
Our Client is one of the UK's largest and most trusted Service Providers, they are currently recruiting for a 2nd Line Service Desk Analyst - Security Lead to be based in their Reading office.
Your role is to support the stable operation of clients Infrastructure and Applications with a specific focus on IT Security.Providing 2nd line support to all employees and companies that fall under the Managed Service Contract.
Main Duties of the Role
Interrogation of the Service Desk ticketing system throughout the day to provide effective responses and resolutions to queries or incidents.
As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues from individual user concerns to widespread system outages.
Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service.
In a varied and highly-visible role, the Support Analyst / Service Desk Analyst will be given the necessary training and support to provide support services to approximately 750 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work.
An excellent, award winning company seeks a Support Analyst / Service Desk Analyst with some existing commercial IT experience - for a varied role within a dynamic SME environment.
My client operates a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory.
Our Client is one of the UK's largest and most trusted Service Providers, they are currently recruiting for a 2nd Line Service Desk Analyst - Security Lead to be based in their Reading office.
Your role is to support the stable operation of clients Infrastructure and Applications with a specific focus on IT Security.Providing 2nd line support to all employees and companies that fall under the Managed Service Contract.
Main Duties of the Role
Interrogation of the Service Desk ticketing system throughout the day to provide effective responses and resolutions to queries or incidents.