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SNG is a charitable organisation dedicated to providing high-quality, affordable homes and services to our community. We are committed to sustaining tenancies and ensuring customer satisfaction through effective income management and support services. Role : We are seeking a proactive and detail-oriented Customer Accounts Coordinator to join our dynamic Income Service team. In this role, you will support the collection of housing costs, ensure high data quality, and manage garage accounts across defined localities. Your efforts will help sustain tenancies and contribute to a high level of customer satisfaction. Key Responsibilities: Deliver timely and effective outcomes for our customers. Build and maintain strong working relationships with stakeholders. Develop personal and professional skills through ongoing training. Promote a culture of Building Safety and Compliance. Manage direct debits and contact customers regarding payment issues. Handle Housing Benefit overpayment invoices and Universal Credit verifications. Maintain accurate records and data quality. Support new and transferring tenants with rent and payment arrangements. Advise departing tenants on their financial obligations. Review credit reports and process refunds. Raise purchase orders and manage income reports. Signpost and refer customers to supportive interventions. Knowledge & Skills: Up-to-date knowledge of welfare benefits, particularly housing-related benefits. Ability to assess data quality and address issues effectively. Familiarity with methods to monitor and improve data quality. Why Join Us? At Sovereign, you'll be part of a team that values collaboration, innovation, and professional growth. We offer a supportive work environment where your contributions make a real difference in our community. If you are passionate about customer service and have the skills to excel in this role, we want to hear from you! Please submit your application today! Your Benefits: £450 yearly flexible benefit allowance. Flexible working arrangements. 25 Days Holiday Bank Holidays (increasing annually up to 30 days). Option to buy or sell holiday days. Generous matched pension scheme (up to 12%). Immediate life cover upon joining. Recognition scheme offering retail vouchers. Wellbeing discounts including gym memberships. Diverse range of additional benefits. SNG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Adecco are currently seeking a highly organised and efficient Service Administrator to join our client's dynamic team in Newbury. This is a fantastic opportunity to work within the Medical industry and contribute to the success of our client's Medical Division. As a Service Administrator, you will be responsible for ensuring the smooth running of the Service department by coordinating service work allocation, dealing with non-technical queries, and maintaining service records. Strong administrative skills and attention to detail will be crucial in providing exceptional customer service. Working hours are 8.30 - 17:00, Monday to Friday, paying an hourly rate of £14 per hour. Responsibilities include: Allocate service work and call-out requests Record keeping Handle non-technical queries Support the general running of the service department Collaborate closely with our 3rd party Service Provider, Veritek Maintain accurate service records and prepare reports Liaise with the sales force to prioritise customer orders, installations, and product configurations Assist with customer service invoice inquiries Maintain precise service contract records Provide administration support Produce reports and spreadsheets using Excel Comply with health and safety legislation and maintain positive working relationships Qualifications: Strong organisational and time management skills Excellent attention to detail Ability to multitask Proficient in using Microsoft Office, particularly Excel Strong written and verbal communication skills Ability to learn and adapt quickly in a fast-paced environment Prior experience in a similar administrative role is desirable If you are a proactive team player with a passion for delivering outstanding customer service, we would love to hear from you. Join our client's organisation and become an integral part of their Service team. Apply now and seize this exciting opportunity! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.