The purpose of the role is to lead, support and encourage teams to drive operational improvement, delivering exceptional customer service to all of the centre's visitors and tenants.
The Operations manager is a senior, high profile role encompassing the full array of soft services, environmental, tech services and facilities management.
Reporting to the Area Manager you will be responsible for managing your centre, co-ordinating the workload, the delivery of company business objectives while providing excellent customer service.
Maintain centre and health & safety standards.
Encourage, lead and motivate your team to consistently deliver excellent service.
Providing administration and practical support for tenants moving out, ensuring that dilapidations are dealt with quickly prior to new tenant occupation.
Securing new business by effectively managing the agreed sales process which includes carrying out viewings, qualifying and scoring applicants, preparing adequate quotations, and follow up to either obtain new occupants and/or record applicants feedback on our CRM system.
Ensure that all our building occupants comply with our building regulations providing orderly and conflict-free workspace for all users.
Reporting to the Centre Manager you will be responsible for managing your centre, co-ordinating the workload, the delivery of company business objectives while providing excellent customer service.
Maintain centre and health & safety standards.
Encourage, lead and motivate your team to consistently deliver excellent service.
If you're a motivated, customer-focused individual with a clean driving licence and a can-do attitude, we want to hear from you.
Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything we do?
You'll fit in well with us at Medstrom, where we have disrupted the market by providing proven and well-evidenced products and services to our busy customers, helping to make a real difference to both their workload and crucially their patients' outcomes.
We are currently seeking a highly skilled and motivated Service Manager to lead our Community Equipment Service.
As a key member of the management team, you will have the opportunity to shape the strategic direction of our service, ensuring optimum resource utilisation, quality of service, and efficiency.
Key Responsibilities
Strategic Leadership: Lead the strategic direction of the service to maximise resource utilisation and enhance service quality and efficiency.