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Reporting to the Area Manager you will be responsible for managing your centre, co-ordinating the workload, the delivery of company business objectives while providing excellent customer service. Maintain centre and health & safety standards. Encourage, lead and motivate your team to consistently deliver excellent service. Further Details The ideal Centre Manager must possess: A confident, experienced and commercially focused manager, with a proven background within the retail and/or automotive industries Ability to lead and manage a team within a retail outlet Able to demonstrate success at developing and maintaining sales Customer focused and able to encourage the team to deliver consistent customer service Experience of maximising sales and turnover, compliance with centre and management standards Full UK driving licence with no more than 9 points (you will be subject to licence checks) Good time management skills and the ability to manage the work effectively Proven ability to lead and coach a team to deliver and complete jobs in a timely manner. Maintain centre and health & safety standards Lead from the front with regards to our core values, principles and high expectations of presentation standard The willingness to constantly learn and improve your own performance Our customers are at the centre of everything we do and that's why we provide the very best customer service training in our industry. As part of our team you will be given the opportunity to take your career to a whole new level as we are committed to investing in and the coaching and development of our employees. We are in an exciting period of growth so why not become part of a successful and developing team. In return we offer you: A competitive salary and opportunity to earn a bonus Annual leave of 25 days plus 8 bank holidays Auto enrolment pension scheme Staff discounts on products and services Personal development - leadership skills, product training, customer service, and key skills training Vision plan Cycle to work scheme Long service award Uniform and PPE provided Company events
Reporting to the Centre Manager you will be responsible for managing your centre, co-ordinating the workload, the delivery of company business objectives while providing excellent customer service. Maintain centre and health & safety standards. Encourage, lead and motivate your team to consistently deliver excellent service. Further Details The ideal Assistant Centre Manager must possess: Assist the Centre Manager in the operation and daily running of the depot Play a key part in the Centre targets including key performance indicators Oversee the maintenance of stock values within the centre Implement and enforce company Policies and Procedures Offer and deliver excellent customer service Ensure all work is carried out in line with Company Policies and Procedures Possess a full UK driving licence Our customers are at the centre of everything we do and that's why we provide the very best customer service training in our industry. As part of our team you will be given the opportunity to take your career to a whole new level as we are committed to investing in and the coaching and development of our employees. We are in an exciting period of growth so why not become part of a successful and developing team. In return we offer you: A competitive salary and opportunity to earn a bonus Annual leave of 25 days plus 8 bank holidays Auto enrolment pension scheme Staff discounts on products and services Personal development - leadership skills, product training, customer service, and key skills training Vision plan Cycle to work scheme Long service award Uniform and PPE provided Company events
Service Manager - Community Equipment Service Location: Maryport We are currently seeking a highly skilled and motivated Service Manager to lead our Community Equipment Service. As a key member of the management team, you will have the opportunity to shape the strategic direction of our service, ensuring optimum resource utilisation, quality of service, and efficiency. Key Responsibilities: Strategic Leadership: Lead the strategic direction of the service to maximise resource utilisation and enhance service quality and efficiency. Service Improvement: Identify and deliver improvements in line with national and local best practices, ensuring continuous development and delivery of high-quality services. Stakeholder Engagement: Liaise with key stakeholders to establish service priorities and allocate resources effectively, fostering collaboration across agencies. Integration and Collaboration: Ensure an integrated approach across partners, including Adult Social Care, Health, and Children Services, to optimise service delivery. Business and Service Planning: Lead business and service planning processes, evaluating performance to develop responsive and flexible service offerings. Commissioning and Procurement: Develop and manage commissioning and procurement processes, including the acquisition of new technologies to support vulnerable individuals. Emergency Management: Manage emergency situations affecting vulnerable individuals, ensuring effective risk mitigation and accountability. Expert Advice and Guidance: Stay updated on local, regional, and national developments, providing expert advice to support service improvement opportunities. Assessment and Resolution: Conduct assessments in complex or high-risk circumstances, ensuring the safety of staff and service users while safeguarding the council's reputation. Stakeholder Representation: Represent the service in liaison with key stakeholders at local, regional, and national levels, advocating for service needs and promoting continuous improvement. Complaint Resolution: Lead in the resolution of complaints, facilitating effective learning and sharing of outcomes to improve service delivery. Leadership and Collaboration: Collaborate with internal and external professional leads to leverage specialist knowledge and resources effectively. Essential Criteria: Professional and management qualifications or equivalent. Considerable management experience with a proven track record of integrating multiple professional disciplines. Full understanding of the service area, relevant legislation, and organisational priorities. Extensive people management, organisational, and planning skills, with high levels of influencing and negotiation abilities. Broad and deep knowledge of relevant service areas, health and safety procedures, budget processes, and ICT competency. Experience in implementing change in complex environments. Politically astute with the ability to navigate rapidly changing environments. How to Apply: If you are a dynamic leader with a passion for driving positive change and enhancing community services, we invite you to apply for this exciting opportunity. Please contact Lara Wilson on or email Randstad Care acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Care is an equal opportunities employer and decisions are made on merits alone. Did you know that Randstad Care have been awarded a place on the National Clinical Staffing Framework for the NHS? This means we will be able to bring you more opportunities within nursing & midwifery and clinical staffing.
Location : Derby Contract Type : Permanent/ Full-time Salary : Competitive basic plus generous bonus scheme Hours : 40 Benefits : 25 days holiday per annum (FTE), plus bank holidays, increasing with service. Pension Scheme Wide training opportunities All the latest software, tools and equipment Generous Bonus Scheme Company Car Our Derby branch is looking for a Service Manager with excellent people management skills to join our team. You will be responsible for the operational and strategic management of the service and maintenance department; providing an outstanding customer-focused service and ensuring the highest standards are achieved and maintained. Your ability to establish and maintain good customer relationships will help you to grow your department and increase business. What you'll be doing: As a Service Manager, you will be in charge of the everyday running and functions of a small but busy Service and Maintenance department. You will make sure that reactive and planned service calls, remedial work and maintenance visits are carried out efficiently and effectively meeting clients' expectations. You will have a department budget and financial targets to work towards and will be motivated to grow your department. You will enjoy getting to know our clients and building and maintaining positive relationships for your branch and the business. All of this will be achieved with the support of your skilled, hard-working team, made up of engineers and administrators. It will be your job to manage, motivate and develop your staff and to recruit more when needed. What do you need to have? Previous experience as a fully competent refrigeration and air conditioning engineer. Experience in a people management / supervisory role would be an advantage but is not a requirement. This may be the next step up for a senior engineer/supervisor. Self-motivated and driven. Strong technical knowledge of Air Conditioning and Refrigeration, particularly service and maintenance. Good computer skills, including Microsoft Office and databases etc. Ability to work under pressure with excellent time management skills and the ability to prioritise tasks effectively and efficiently. Excellent Decision making and planning skills. Demonstratable ability to plan ahead as well as react quickly and re-prioritise jobs to fulfil customer demand. An understanding of and ability to deliver high levels of customer service What's in it for you? A generous Salary Bonus 25 days holiday per annum, plus bank holidays, increasing in service. Pension Scheme Company Car Due to the safeguarding requirements of our customers, many of whom are schools or hospitals, we complete confidential criminal record checks on all roles that attend customer sites. If you are successful, you will be required to complete a DBS check. We strictly follow the DBS code of practice and comply with the Rehabilitation of Offenders Act 1974. If you have a criminal record, this will not necessarily preclude you from working for us. NEXT STEPS If you're ready to join our team, simply click apply and complete the short application process. We are an Equal Opportunities Employer. We encourage applicants from every background to apply for our vacancies. If you've got what it takes, then we want to hear from you! You may have experience in the following: Customer Experience Manager, Client Success Manager, Customer Support Manager, Customer Relations Manager, Client Relations Manager, Customer Service Supervisor, Customer Service Coordinator. REF-213503