As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
Posted by IQ Talent Solutions • £500/day to £525/day
General
Service Managment Specialist - Central Government - £500 - £525 a day - 4 month initial contract - Outside IR35 - (remote with travel to UK offices)
The Service Management Specialist will play a key role in ensuring the successful design, transition, testing and implementation of service management components, with a focus on the non-digital elements of the service.
Service Operating Model (SOM) and Service Management Handbook Development
Collaborate with digital and operations teams to develop the Service Operating Model and Service Management Handbook.
Posted by Morgan Sindall Property Services • £28K/yr
We are looking to recruit a Customer Service Team Leader to join our team on our Longhurst contract based from our office in Hunslet, Leeds on a fixed term basis for 12 months.
About the Role
Fixed Term - 12 months - Full Time, 40 Hour per week.
Pertemps are recruiting for an experienced Service Manager to drive the development of the Adult Access team a newly created front door service for adult social care.
The postholder will be responsible for embedding a strength-based approach and Care Act duties to prevent, reduce, and delay need, and promote wellbeing of people.
Adult Access works with services across the whole of Adult Social Care and Health to provide first contact prevention, information, and advice through strength-based approach to enable people to regain and maintain dependence.