Pure Resourcing Solutions have the pleasure of supporting a private distribution company based in mid Essex in the search for a new Logistics Coordinator.
Company Overview
Committed to delivering exceptional customer service, they're seeking a skilled Transport Controller to join our team.
A dynamic and growing distribution company specialising in commerical distribution.
The Service desk is an incredibly important role within the company as you will be the primary point of contact for the customers and will be responsible for scheduling the engineers' diaries.
The Just Recruitment Group are currently recruiting for a Service Desk Controller for their client based in Witham.
This is a fast paced role therefore you must be able to work well under pressure and display ownership for tasks from start to finish.
Reporting to the Office Team Leader, you will provide a central role for field service to ensure standard working procedures and customer service is maintained efficiently, ensuring excellent standards of service to the customer is provided.
Essential Duties
Handling customer enquiries via telephone or email and ensuring customer communication is priority.
Providing product and technical information, together with advice tailored to customer requirements.
A well-established, Tier 1 maintenance contractor with a great reputation for providing excellent services to clients.
Role
Supervision of the contract ensuring that all operatives are working efficiently and productively.
Ensuring that suppliers/subcontractor works are carried out in accordance with the work sheets given and in a timely manner meeting all contract KPI targets.