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Page Personnel are working with a client who are always on the look out for Credit Controllers based in the Southampton area to join their accountancy team on a full time permanent basis. Client Details Our client is a successful business who have seen rapid growth in the past 12 months. They are based in Southampton and do require travel to their offices. Description As the Credit Controller, you will be responsible for: Reviewing customer accounts to identify outstanding balances and delinquent payments Contacting customers on a timely and proactive basis to ensure payments received or billing issues resolved. Maintaining accurate and up-to-date records of customer interactions and payment status Interfacing with the credit insurance providers, ensuring credit limits are applied for and managed, and overdue debts properly reported Investigating and resolving discrepancies or disputes related to invoices or payments Collaborating with the internal contacts (sales, sales support), to address customer queries. Sending regular statements to customers Monitoring and distributing internally accounts receivable ageing reports and taking appropriate actions to ensure timely payment Performing account analysis and reconciliation to ensure accuracy of financial data Profile To be successful for the Credit Controller position, you must: Proven experience in credit control, with gravitas and tenacity to influence whilst developing relationships. Good communication skills, both oral and written. Detail-oriented with strong analytical and problem-solving abilities. Proficient in data entry and using accounting software/systems & Excel. Ability to work independently as well as collaboratively in a team environment. Strong organisational skills with the ability to prioritise tasks effectively. Job Offer Salary £25,000 - £35,000
Role: Application Support Consultant Salary: Up to £33'00 DOE Location: Southampton HQ - Initially 5 days a week, gradually decrease to 1 day a week on site Experience Required: Excellent written and verbal communication skills, with a confident telephone manner. Customer facing with good customer service skills. Committed to ensuring customer support issues are resolved within agreed time limits. Ability to manage & prioritise your own workload. A team player with the ability to work on your own initiative. Excellent analytical & problem-solving skills. A willingness to keep up to date with system developments, and a desire to learn are essential. Willingness to accept ownership and see a problem through to resolution. Enjoy the challenge of a busy support helpdesk. An ability to demonstrate a strong technical knowledge in at least one other ERP software package is an advantage. Experience working within a software support environment. Database and SQL skills are a distinct advantage. Responsibilities: To provide high quality remote support to customers and troubleshooting technical issues. Front line support, troubleshooting and resolving support cases via telephone, email and remote access. Back line investigative support where a more detailed analysis is required and escalating problems where necessary. Responding to customers in a timely and professional manner. Maintaining comprehensive case records on the CRM system - Microsoft Dynamics. Prioritising cases to ensure agreed SLAs are achieved. Documenting software defects and program changes for the software author, Intact. Testing and evaluating configuration and release changes. Applying configuration changes and fixes to a "live" environment. Upgrading sites with new releases and fixes. Supporting customer implementations and site "go-lives". Provide training to customers and colleagues as required. To carry out any other support duties as the service requires