We have an exciting opportunity for a Client Services Internal Executive to join our Client Services Delivery Team, where you will take ownership of the day-to-day requirements for clients that fall under the Rapid Response portfolio, including client reporting, management of their queries, retention, and client satisfaction.
Reporting directly to the Rapid Response Client Services Team Leader you will be the custodian of the client's requirements for FMG, liaising between the clients and cross-functional RRRM teams to ensure the timely and successful delivery of our services.
Are you seeking a fresh challenge in a vibrant and expanding business?
We are currently representing a private hospital who are a provider of mental health services, dedicated to delivering high-quality, person centred care to an all-male 46 bedded unit over 3 wards, a highly specialised Autism Spectrum Disorder service, a Specialist PICU service and an Acute Inpatient Mental Health service.
They are committed to supporting individuals on their journey from referral to discharge, providing a safe and nurturing environment for their healing.
Situated in over three acres of quiet and private grounds their team are working hard to make a real impact on their service users and families.
Responsible for troubleshooting any technical issues that have been escalated through the helpdesk.
General
My client is looking for a 3rd Line Engineer to resolve complicated technical issues that have been escalated to from 1st and 2nd Line Engineers, while providing excellent customer service to clients throughout.