As a Service Controller, you will be an integral part of a dynamic team, focusing on managing and coordinating service engineer schedules and customer service excellence.
Duties
Efficient organisation and multitasking to manage service engineers' diaries effectively.
The Client
Our client is a reputable provider of capital equipment solutions, specialising in construction and material handling machinery, offering expert advice and quality service for all equipment requirements.
Our Client who is based in Wellingborough is looking to recruit a Service Controller to work in their fast paced office.
In addition, the successful candidate will be tasked with completing administrative duties within the relevant timescales to comply with customer contracts.
The successful candidate will be tasked with the scheduling and management of engineer activities to optimise productivity on a daily basis.
As a Junior Service Desk Controller, you will help with the day-to-day admin for the team and assist with the logistics of the engineers so that operations run smoothly, monitoring service levels, and making sure the client base is happy.
What we do
We are a leading specialist in telecare solutions and warden call systems, with over 450 sites supported Nationwide.
Our client base includes local authorities, Councils and Housing associations also the public sector.
The Service Engineer will lead the troubleshooting and resolution of controls software issues on machinery and equipment, providing expert on-site support to customers UK based and worldwide.
General
This role requires advanced proficiency in PLC programming, particularly with Siemens systems, along with strong problem-solving abilities and a proactive approach to customer service.
The successful candidate will play a key role in ensuring the seamless operation of complex industrial systems, while also contributing to continuous improvement initiatives and maintaining a high level of customer satisfaction.
Our client is looking for a Service Engineer who has experience in service work, especially with motion control software on various PLC platforms, with an aptitude to read, interpret and change coding.
Elevation Recruitment Group are working with a manufacturer based in an easily commutable location near Selby to recruit a Service Engineer with a Control Systems bias to join their team.
Due to the nature of this role, the successful candidate needs to be flexible and happy to travel, confident and used to dealing with customers both in the UK and internationally.