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Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company. IT Support Engineer Location: Chesterfield As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client. You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on the user's face - a job well done. This is a role where you will have direct influence on people's day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way. In addition to a very broad and varied day, there is the opportunity to participate in an on-call rota (optional), for which additional overtime and standby would be provided. What we look for: Previous experience resolving deskside problems sitting with the user Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM) Confidence in addressing break/fix issues Any Apple OSX, IoS and Mac experience would be desirable but certainly not essential Due to the varied nature of the role, it may be subject to enhanced referencing or vetting What we offer: A highly regarded team member within an exponentially growing international company Variety: exciting projects and challenges daily and with autonomy Team Spirit: strong team spirit and a great working atmosphere in a friendly team Openness: Direct and informal communication even at management level Career Opportunities: Great possibilities for professional, personal and language training Initial Help: buddy programme to help you get started, a welcome pack included A support package that includes: pension, medical cash plan, as well as additional co-funded benefits Would you like to join our team?Please send your CV, together with your availability to interview and salary expectations.
Why Greencore? We are a leading manufacturer of convenience food in the UK and our purpose is to make everyday taste better. We supply all of the major supermarkets in the UK. We also supply convenience and travel retail outlets, discounters, coffee shops, foodservice and other retailers. We have strong market positions in a range of categories including sandwiches, salads, sushi, chilled snacking, chilled ready meals, chilled soups and sauces, chilled quiche, ambient sauces and pickles, and frozen Yorkshire Puddings. In FY22 we manufactured 795m sandwiches and other food to go products, 127m chilled prepared meals, and 249m bottles of cooking sauces, pickles and condiments. We carry out more than 10,600 direct to store deliveries each day. We have 21 world-class manufacturing units across 16 locations in the UK, with industry-leading technology and supply chain capabilities. We generated revenues of £1.7bn in FY22 and employ approximately 14,000 people. We work hard to ensure that Greencore is a great place to work and our people truly are at the core. We're committed to ensuring all our colleagues have development plans and strive to provide inspiring leadership - in fact, in the past year we've seen an 11% increase in the number of colleagues who would recommend Greencore as a place to work. Why not come join us? What you'll be doing: Collaborate with site engineering teams to identify processes, equipment and configurations that pose security risks and design / implement improvements / controls to remediate the risks Lead site engineering teams to understand / challenge their existing site maintenance requirements and predictive maintenance / capital plans in the OT space Liaise with third parties to identify threats and vulnerabilities to our OT estate, and input into the remediation activities, improvement plans and prevention measures Perform investigations into unusual behaviours and potential incidents within the Operational Technology landscape Work with the engineering, security and IT operations team to agree what data security controls we are measuring, how they are measured and generate monthly reports showing compliance status against all controls Define OT solutions with IT Delivery team to ensure all OT developments have appropriate security controls and that regulatory requirements are understood and adhered to Assist site engineering teams in ensuring they have adequate backups asset /service disaster recovery plans for all critical Operational Technology services and systems Keeping up to date with the latest developments and industry trends, identifying technologies and improvements that will protect Greencore, sharing internally within the Group What we're looking for: Programme management capabilities at senior leadership level and across multiple sites Exposure to acting as a senior change agent / consultant within a large engineering network Exposure to working within a matrix organisation, influencing engineering teams outside the direct reporting line Ability to translate Operational Technology (OT) risks, opportunities and actions into understandable business language Relevant work experience in engineering related IT and/or Cyber security, including self-taught skills Understanding of Operational Technology (OT) in a FMCG environment, particularly the hardware and software used to monitor and control physical devices, processes, and events in various industrial sectors Good communication skills, critical thinking, and problem-solving skills Understanding of Data Loss Prevention technologies desirable Understanding of technical controls required to protect data desirable Able to use engineering metrics to support and progress the business Computer literate with working knowledge of Microsoft Office (Word, Excel, PowerPoint), PowerBI Most importantly, a passion for cyber security and self-motivation to learn and grow Degree level education or equivalent in Business, Engineering or a related subject (desirable) What you'll get in return Competitive salary and job-related benefits Holidays Pension up to 8% matched Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Throughout your time at Greencore, you will be supported with on-the-job training and development opportunities to further your career.