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We are a dynamic advertising company based in Birmingham. We specialize in creating innovative marketing campaigns for our clients across various industries. As we continue to grow, we're seeking a talented Senior Support Analyst to join our IT team. As a Senior Support Analyst, you'll be responsible for providing exceptional technical support to our 500 users. You'll handle 2nd and 3rd level support for PCs, general software, Azure, and Office 365. Your expertise will ensure that our systems run smoothly, allowing our creative teams to focus on delivering outstanding advertising solutions. Responsibilities: PC Support: Diagnose and resolve hardware and software issues for end-users. Provide timely assistance with PC setup, configuration, and troubleshooting. Collaborate with the IT team to maintain a reliable PC environment. General Software Support: Troubleshoot software applications (including Adobe Creative Suite, marketing tools, etc.). Assist users with software installations and updates. Ensure compatibility and optimal performance of software across the organization. Azure Support: Manage Azure resources, including virtual machines, storage, and networking. Monitor system performance and address any issues promptly. Collaborate with developers to optimize Azure-based applications. Office 365 Support: Provide technical support for Office 365 applications (Outlook, Word, Excel, etc.). Troubleshoot email, collaboration, and cloud-related issues. Assist with Office 365 migrations and configurations. Qualifications: Proven experience in a similar support role. Strong knowledge of PC hardware, software, and troubleshooting. Familiarity with Azure services and administration. Proficiency in Office 365 applications. Excellent communication and problem-solving skills. Benefits: Competitive salary and performance-based bonuses. Hybrid work arrangement (work-from-home and office). Opportunities for professional development and training.
Job Description: Job Title Site Reliability Engineer Location Birmingham Corporate Title Assistant Vice President You will work closely with application teams to ensure stable, well monitored applications that are resilient to faults. You will agree and review Service Level Agreements (SLAs) and Service Level Objectives (SLOs) to achieve high availability for applications based on their criticality. You will maintain Error Budgets for the application teams and prevent releases in the event the production instability and reduced availability. You will have knowledge of and experience in relevant tools used in the SRE environment and be a specialist in one or more technical domains to ensure that all associated stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs). What we'll offer you A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That's why we are committed to providing an environment with your development and wellbeing at its centre. You can expect: Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a Hybrid Working Model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them Competitive salary and non-contributory pension 30 days' holiday plus bank holidays, with the option to purchase additional days Life Assurance and Private Healthcare for you and your family A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits The opportunity to support a wide ranging CSR programme 2 days' volunteering leave per year Your key responsibilities Monitoring/alerting across Corporate & Investment Banking applications, providing optimum service level to the business. Work with application teams to build monitoring solutions to alert in the event of failures/performance issues and to optimise uptime Provide feedback loops to continually improve application resilience across multiple application teams Agree, and maintain SLAs, SLOs and Error Budgets where necessary to ensure availability for end users and to achieve appropriate levels of application stability Identify and eliminate toil for both the application teams and the SRE team to optimise effectiveness Manage outage resolution with technical and business teams and agree actions to reduce the likelihood of failure happening in future Your skills and experience Bachelor Degree or equivalent in Computer Science or IT-related discipline or equivalent experience in IT in large corporate environments, specifically in controlled production environments or Financial Services Technology in a client-facing function Demonstrable Site Reliability Engineering experience Excellent analytical and problem solving skills Experience in Prometheus/Grafana monitoring stack Scripting skills (Groovy, shell etc) Experience in mid-range technologies, platforms, i.e. UNIX and ORACLE database experience required. Working experience of Openshift and Kubernetes also desirable How we'll support you Training and development to help you excel in your career A culture of continuous learning to aid progression We value diversity and as an equal opportunities' employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards) Please note the expected salary for some roles may be below the minimum level requirements to support candidates who require a Skilled Worker visa to work in the UK. Should you already have a Skilled Worker visa and are identified for a role, we can discuss and support you with the process About us Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do. Deutsche Bank in the UK is proud to have been named a Times Top 50 Employer for Gender Equality for three consecutive years. Additionally, we have been awarded a Silver Award from Stonewall for two years running and named in their Top 100 Employers for 2023 for our work supporting LGBTQ inclusion Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer. We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation. Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.
Job Title: Senior Software Engineer Location: Birmingham (Hybrid or Remote) Salary: £65,000 Per Annum D.O.E Digital Waffle is currently partnered with a market-leading software company, We are looking for a Senior Software Engineer who will be involved in all aspects of the SDLC, In your day-to-day, you will be hands-on with developing software of the highest quality across a full suite of products/services. Responsibilities: You'll be involved in all areas of the SDLC, working in a collaborative development team Designing, Developing, Altering, and continuing to build out their suite of software products Mentoring and supporting the team where possible and performing code reviews What skillset you will hold: Extensive experience with C#, .NET, APIs, SQL, Front End Experience with JavaScript, HTML, CSS, Experience with Unit Testing and Agile environments Proven problem-solving skills and a solid understanding of best practices If you are a Senior Software Engineer interested and wish to learn more please apply or get in touch for more details. All applicant's CVs will be reviewed, and those deemed suitable will be contacted.