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Are you an experienced Senior Desktop Support professional looking for an exciting opportunity in London? Our client, a global investment management firm, is seeking a dynamic individual to join their team on a 6-month contract. With a commitment to delivering exceptional client service and fostering a healthy world, our client takes an active and engaged investment approach. As part of their team, you will have the chance to contribute to their global support network and play a lead role in handling escalations and VIP queries. Responsibilities: Be part of a premier support function, providing excellent client service, ownership, innovation, and technical expertise. Serve as a concierge to the business, taking ownership of issues impacting their ability to function and providing guidance and support. Act as an escalation point for the team, collaborating with key stakeholders to drive improvements and changes in the Workplace Technologies environment. Key Tasks: Ensure information risk is managed effectively, escalating observed situations as necessary. Collaborate closely with the Production Support Manager to deliver Workplace Support Services. Provide task management for the team, ensuring appropriate resourcing to meet objectives. Conduct regular systems health checks and report on findings. Provide out-of-hours and weekend support as needed. Follow and contribute to support standards, including problem-solving, communication, and fault reporting. Liaise with business staff, IT shared services, and project teams as necessary. Maintain knowledge of technology and business processes related to your responsibilities. Produce timely reporting and management updates. Engage with product vendors to log and resolve issues and enhance knowledge. Personal Competencies: Adaptability to new technologies and a flexible attitude towards work activities. Strong communication skills, both verbal and written, to effectively engage with business and technology stakeholders. Customer orientation, understanding and exceeding user and client needs. Commitment to continuous improvement and learning. Excellent technical aptitude and literacy. Strong team player with a willingness to support team members. Proactive problem-solving approach and ability to work under minimal supervision. Excellent planning, organisation, and time management skills. Delivery focus, able to work under pressure and meet tight deadlines. Tenacity and perseverance in the face of obstacles. Skills: Windows OS Administration. Mobile Device Administration. Technical skills in an Investment Banking Environment supporting Traders and Dealers. If you have the skills and experience required for this role, please apply with an up-to-date CV. While we strive to provide feedback within 48 hours, please note that if you haven't heard from us, your application was not successful. However, we will keep your details on file for future opportunities. At Pontoon, we are passionate about improving everyone's chance of being part of the workplace. We value diversity and inclusivity, appreciating individuals of all backgrounds, beliefs, and identities. Join us in an inclusive environment that showcases your talents and helps you thrive. Apply now and be a part of something great! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Creative Support is a national, fast growing not-for-profit organisation providing support to individuals with a wide range of care needs. We are currently seeking an experienced and highly motivated Senior Support Worker to join our friendly serviced in Tudhoe and Newton Aycliffe, County Durham. If you are looking for a new challenge where no two days are the same, then we would love to hear from you. We are looking for respectful, warm and enthusiastic individuals to work in our Durham Complex Needs Service. As a Senior Support Worker, you will organise a flexible and high-quality Supported Living service for adults with learning disabilities, autism and complex needs. You will supervise and manage established staff teams, providing person-centred support to enable service users to maintain their independence, experience improved wellbeing and enjoy opportunities for personal development. You will have the opportunity to work with our positive behaviour support practitioner team so that we continue to deliver innovative and specialised services. The supported living services operate 24/7 with waking nights. Senior Support Worker Duties: Supervising, managing and mentoring a team of staff Ensuring policies and procedures are adhered to Developing and sustaining warm and trusting relationships with service users Providing outcome-focused support to enable service users to lead fulfilling and valued lives, maintain their tenancies, participate in their local community, develop independent living skills and achieve their personal goals and desired outcomes Supporting service users with the activities they enjoy in and around the Durham area As this is a senior position, it is essential that you have experience of supporting individuals with learning disabilities. You must have skills in positive communication and engagement and will be able to demonstrate unconditional positive regard for the people we support. You will demonstrate a positive can do' attitude and a drive to make a positive difference to the lives of others. This is an opportunity for personal and career development, as we offer good conditions of service and a supportive, hands-on management culture. Benefits of working with Creative Support: We offer all employees competitive pay and a pension contribution in addition to 28 days annual leave. As an employer that is committed to the professional development of our staff we also support our care staff to complete the nationally recognised Care Certificate and pay for your enhanced DBS. Additional benefits include enhanced maternity leave, employee support programmes and an additional day of leave each year on or around your Birthday. Creative Support is a passionate, inclusive, and anti-racist organisation. We are a Stonewall Diversity Champion, Disability Confident Employer, who have recently received Investors in People Gold award. We actively encourage applications from candidates from all backgrounds and cultures, however we can only accept fully completed applications from those located in and eligible to work within the UK Please be aware we are currently at full capacity with our Visa Sponsor Licenses, therefore we are not accepting applicants who are seeking sponsorship. We are also not accepting applicants who are currently on a Skilled Worker Visa, seeking secondary employment, as we are unable to actively track the hours worked with the primary sponsor. We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed. We do not notify unsuccessful candidates of their outcome at application stage, previously unsuccessful applicants must wait six months before reapplying.