______________________
______________________
______________________
__________________
_____________________
_____________________
_____________________
______________________
____________________
______________________
Hybrid OPPORTUNITY!! Are you currently interested in working within Application Support on exciting Projects? Would you be excited by the prospect of joining a fast growing and innovative company who offer both remote working and an excellent company culture. If you have previously worked in App Support and have an understanding of SQL and API's then this come be the role for you. Job Title: Application Support Engineer Role Type: Permanent - Full Time 40 hours on call rota. Office Location: Staines Upon Thames, hybrid working (office travel required twice per week) Salary: 30k - 35k Role Overview: On a daily basis, and as an Application Support Engineer you will be supporting clients. This is a client-facing role and you will need to demonstrate excellent interpersonal skills, a good telephone and email manner as well as attention to detail in the conduct and conclusion of client support issues. You will also be involved with project deployment, client training, existing client upgrades and new client installations. Desirable Skills Experience of software support, bespoke applications and SQL - Structured Query Language Excellent client management skills with a passion for service Proven experience of providing training to clients Networking experience and understanding of 3-tier architecture Experience and understanding of APIs and Web Services Support Good scripting skills and understanding of Microsoft Windows Experience of business and organisational change in a complex environment Experience working with Service Desk tools - Jira Service Desk/Service Now Experience working with Citrix and remote servers
Application Support Engineer As an Application Support Engineer, you will be an integral part of the technical support team, responsible for ensuring the seamless functioning of my clients software applications. This is a client-facing role, and you will need to demonstrate excellent interpersonal skills, a good telephone and email manner as well as attention to detail in the conduct and conclusion of client support issues. You will provide expert assistance to clients, troubleshoot technical issues, and collaborate with cross-functional teams to deliver exceptional customer service. Key skills & experience Bachelor's degree in information technology, computer science, or a related field. ITIL Certification and Experience in supporting and administering MS SQL Databases, C# .net applications Proven experience in application support, with a track record of troubleshooting and resolving complex technical issues. Solid understanding of database systems (SQL, MySQL, etc.) and web technologies (HTML, CSS, JavaScript). Proficiency in using support tools, incident ticketing systems, and knowledge base platforms to agreed SLA's Excellent analytical and problem-solving skills, with a keen attention to detail. Outstanding communication and interpersonal skills, with the ability to effectively interact with diverse stakeholders. Customer-focused mindset with a passion for delivering exceptional support and exceeding client expectations. Ability to thrive in a fast-paced, dynamic environment and work well both independently and collaboratively within a team. Knowledge of IT security principles and practices. Benefits Full private health insurance with no excess through their healthcare partner BUPA Dental Insurance 23 days holiday, rising to 26 days per year's service all UK Bank Holidays Employer pension contributions up to 10% AXA Health employee assistance programme - 24/7 counselling helpline, 24/7 medical information helpline, LifeManagement helpline providing access to support on a range of everyday matters Work-life balance - flexible working and hybrid workplace Professional development including learning and development, individual development plans, formal mentorship programs, and professional tuition reimbursement. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/