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Service Desk Analyst Our client in the insurance industry are looking for a Service Desk Analyst to join their team based in Borehamwood, on a temporary basis. This is a full-time opportunity to provide 1st Line Support to our client's internal business users and provide high quality desktop support. This is an office-based position so travel to Borehamwood is essential. The working patterns will be Monday-Friday with some early starts (7.30am) needed. Weekend overtime available. This position is a temporary assignment with an estimated length of 6 months, we will need suitable candidates to be available immediately. The role and responsibilities: As a Service Desk Analyst you will provide 1st Line Support, making the first attempt at incident resolution and completing the initial assessments of service requests. To take ownership and management of the incident and service request life-cycle, including verification and closure. Receive, log and triage calls from the business and process them in a timely manner. Highlight training needs across the company. Escalate incidents where needed to 2nd and 3rd Line Support. What we are looking for: Experience within a similar role, within Service Desk Management and 1st Line Support. Thorough incident management and analytical skills. Knowledge of Active Directory 2000, Microsoft Windows and Office XP suites, Service Desk and Asset Management software. Ability to work to strict SLAs. You will need to be able to deal with a high volume of open tickets at any one time. Please apply now and we will be in touch in due course.
IT Support Analyst - Temporary £23 - £27 per hour Hybrid - London office - 2/3 days per week Are you an experienced 1st and 2nd Line IT Support Analyst? We are recruiting for a IT Support Analyst with a strong background in delivering 1st and 2nd line helpdesk support and managing the service desk. You will also be involved in project based work and supporting the manager in delivering the IT strategy. To apply, you should have a solid technical background, with experience in providing technical support to end-users. Have experience in managing and maintaining hardware, software, and network infrastructure. Additionally, you will have experience in managing user accounts, configuring laptops, and mobile devices, to ensuring they comply with all policies and standards. Skills and experienced required: Previous experience of working in an IT Helpdesk / Service Desk role Excellent communication skills, with a customer-centric approach to your work Experience of troubleshooting technical issues related to operating systems, applications, and hardware Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS and network security technologies Experience of Windows based administration tools such as Active Directory and Group Policy. Understanding of ITIL, including incident management, change management and configuration management Excellent knowledge of Microsoft Office - technical understanding of Azure and Microsoft 365 Experience of using a broad range of cloud-based applications and services. Strong work ethic with a positive approach and problem solving skills