The Senior Complaints Officer is dedicated to resolving customer complaints, both orally and in writing, in a timely manner.
To support customers through the final stages of the internal complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
They are also responsible for ensuring that issues that could affect other customers are identified and fed back.
The successful candidate will assist in taking leadership and management of the service team for this well-established centre, your key objective will be to drive the performance of the service department to ensure that excellent customer service is provided, and all financial targets are achieved.
Pembrook Resourcing are currently recruiting on behalf of their client a service manager to join their busy aftersales team.
Your role as a Professional Services Resource Manager is to work in partnership with our customers and project management office to manage, schedule and deliver professional services to the customer base.
Are you experienced in managing a team to deliver high quality planned and reactive maintenance services in a property management environment, whilst keeping a customer focus?
Keep Home Running
Then we have room for you in an exciting and varied new role, in a company that will recognise, reward, and grow your potential.
This is an exciting opportunity for an experienced, hands-on Children's Deputy Manager to drive the business forward into its next phase of growth.
Halcyon HSC are working exclusively with an independently run care provider that specialises in support for children and young adults with mental health issues including social, and emotional behavioural disorders.
Our client is due to open a new service that will house two children with histories of complex trauma and placement instability, including disrupted educational / psychosocial development.
We have a fantastic opportunity for an experienced Autocentre Manager to join our friendly team.
The ideal applicant will have a minimum of two years' relevant experience as a successful Autocentre Manager with excellent customer service skills, a desire to succeed and the ability to develop and drive a successful team.
In return, our Autocentre Managers are offered exceptional earning potential, a good bonus scheme, great training and promotional opportunities and excellent working practices.
Reporting to the Assistant Regional Director, the Home Manager's role is to be responsible for the overall management and daily running of the home, in accordance with CQC standards and Company policies and procedures, with the end purpose of creating a safe, positive and happy environment for all residents.
There is an opportunity to study a Level 5 in Care Leadership & Management - General Adult Social Care Diploma to become a qualified Registered Manager.