As a Customer Care Specialist, you'll be at the forefront of our super-duper service strategy, ensuring our clients receive top-notch support and assistance.
Day to Day
Identifying "at risk" accounts and proactively reaching out to offer support, additional training, or to resolve issues related to our software, sales, or customer service.
Are you passionate about delivering exceptional customer service
Do you excel at turning problems into opportunities?
The purpose of the role is to provide support to the Facilities Management Network, reporting to the Operations Manager.
The highest levels of customer service to our internal and external stakeholders by providing and maintaining a central hub of relevant and accurate data.
We seek a Service Desk Manager to lead a 24/7 service desk team, ensuring efficient handling of service requests and incidents while maintaining high customer satisfaction and meeting SLAs.
Key Responsibilities
Ensure service levels and response times are met.
Lead the 24/7 service desk team, managing incidents, requests, and problem resolution.
Best practice and change management: to be a centre of excellence and single point of contact for communication and change management within the function, including best practice sharing, such that Service Partner teams are set up for to deliver new ways of working, particularly where new tools, systems and data are being adopted.
Purpose of the RoleThe role consists of two distinct components
Governance: to support the Service Partner Director and direct reports in governance and administration of all parts of the Service Partner function.
Our client are an independent SBU that is part of a global group - They are fast-paced, customer-centric company, and their goal is to create a driven workforce as this is the key to the success of the business.
They have the flexibility of a small company but the backing of a much larger
They want people who care and are passionate about what they do.
As a Senior Construction Project Manager, you will oversee complex high-rise schemes, facing various challenges that require expert attention to tenant consultation, security, and minimising impact on occupants during renovations.
A prominent and multi-disciplinary Construction Consultancy based in Manchester is in search of a dedicated and dynamic Senior Construction Project Manager.
This role presents an exceptional opportunity for an experienced professional to lead on projects within the residential, mixed-use, and commercial sectors.