As a Customer Care Specialist, you'll be at the forefront of our super-duper service strategy, ensuring our clients receive top-notch support and assistance.
Day to Day
Identifying "at risk" accounts and proactively reaching out to offer support, additional training, or to resolve issues related to our software, sales, or customer service.
Are you passionate about delivering exceptional customer service
Do you excel at turning problems into opportunities?
The purpose of the role is to provide support to the Facilities Management Network, reporting to the Operations Manager.
The highest levels of customer service to our internal and external stakeholders by providing and maintaining a central hub of relevant and accurate data.
As BES Utilities continues its exciting growth in 2024, we have a new and exciting position available for an IT Service Delivery Manager to join our growing IT shared services team, based within our offices in Trafford Park, Manchester with travel to our Blackpool offices essential on a weekly basis.
Reporting to the IT Director, the position is a key role within the group department as you will oversee the day to day 'Core' and 'Desktop' IT activities overseeing of a small team of 1st and 2nd line technicians.
We seek a Service Desk Manager to lead a 24/7 service desk team, ensuring efficient handling of service requests and incidents while maintaining high customer satisfaction and meeting SLAs.
Key Responsibilities
Ensure service levels and response times are met.
Lead the 24/7 service desk team, managing incidents, requests, and problem resolution.
Best practice and change management: to be a centre of excellence and single point of contact for communication and change management within the function, including best practice sharing, such that Service Partner teams are set up for to deliver new ways of working, particularly where new tools, systems and data are being adopted.
Purpose of the RoleThe role consists of two distinct components
Governance: to support the Service Partner Director and direct reports in governance and administration of all parts of the Service Partner function.
Following this success this success, they are now in a position to recruit an experienced senior resource manager to launch into a further practice group.
I am delighted to work with an award-winning law firm to recruit a senior resource manager which can be based in either Manchester or Sheffield.
Resource Management isn't new to the firm, they've successful established workforce allocation and management across two practice groups.
Due to ongoing developments and business wins, they are now seeking a number of Senior Client & Operation Managers (Client Directors) across the country.
We are recruiting for a global leading financial services organisation who are renowned for committing to fostering the growth and success of all, whilst investing heavily in learning and development and paving unique career paths.
They are an organisation and employer never stands still, in a company culture that is agile and that will invest in your career development.