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Senior Sales & Loyalty Supervisor (Contact Centre) £31,000 commission Manchester City Centre Hybrid 3 days in the office per week Do you have contact centre experience and maybe you're looking for a step up to a more senior role? Look no further! Forward Role have exclusively partnered with a leading home security brand to find their newest Senior Sales & Loyalty Supervisor! You will lead a dynamic sales team within their contact centre with focus on both sales and retention. You will play a pivotal role in driving the team forward to achieve targets and KPIs for both inbound & outbound operations. About the role: Set and achieve team targets in alignment with company goals, ensuring diligent tracking and management of leads. Organize sales and retention incentives in collaboration with marketing initiatives. Handle escalated customer issues, maintaining superior service standards. Oversee team performance, providing feedback, coaching, and conducting regular performance reviews. Foster a high-performance culture, identifying training needs and coordinating development plans with senior leadership. What they are looking for: Minimum of 2 years in a supervisory role within a contact centre focused on sales and retention. In-depth knowledge of the Sales and Retention processes. Proven experience in team management, performance metrics, employee relations, and training. Exceptional multitasking, prioritization, and communication skills. A proactive and detail-oriented approach, capable of working independently. What's in it for you: Competitive salary with an attractive annual bonus plus monthly commission. Generous holiday allowance plus bank holidays. Enhanced pension, life assurance, private healthcare, and dental care. Wellbeing contributions, cycle to work scheme, and more. Vibrant team socials and company-wide events. Are you interested in finding out more about this role? Please email your CV to or click APPLY NOW!! As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency.
My client, a well-established and successful estate agency, is seeking an experienced Sales Manager to join their team based in their Henley-On-Thames branch as a Senior Sales Manager. This is a great opportunity, to join a well-established agency that offers structured career progression up to Director level! Along with this opportunity, our client has provided a great package to match. Our clients are offering the successful Senior Sales Manager the following: up to £38,000 Basic (Depending on Experience) £55,000 OTE Annual award trips and prizes Other bonuses Progression opportunities. Key duties of a Senior Sales Manager will include the following, but will not be limited to: Conducting morning meetings Setting team KPIs Providing ongoing team support Being a key contact for Customers Oversee the day-to-day running of the branch Maximising income profit and growth revenues Develop long-standing working relationships with clients Manage the performance of employees via meetings, and regular 121's Meeting/ exceeding personal and business targets Increase revenue and profitability through the achievement of business and personal targets Requirements for the Senior Sales Manager will include: Full UK Driver's license & own vehicle required Previous experience in Property at a management level Strong proven sales record A proactive and positive approach to business generation, leading by example Results-driven individual Excellent ability to build rapport and exceptional customer service skills Motivated to exceed targets Using initiative to increase market growth Ability to listen to customers and meet their needs and requirements when buying and selling a property Due to the high amounts of applications if you have not been contacted within 7 days, please consider your application unsuccessful. This job has been posted by GCB Agency Recruitment Ltd which is acting as the Employment Agency in relation to this vacancy, working on behalf of their client who is confidential at this stage.