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I'm working with a Top Tier Investment Bank who are seeking a Relationship Manager to own the strategy and deepen relationships with one of their most important institutional clients. This is a highly visible opportunity to drive revenue growth across the firm's full Markets capabilities while developing innovative solutions tailored to the client's needs. Key Responsibilities: Act as the key point of contact for senior client executives to navigate products/regions and identify opportunities to expand the relationship Institutionalize the relationship across Markets offerings as well as the broader enterprise by working closely with internal teams Source new revenue streams by leveraging senior client dialogue and advocates for longer-term monetization opportunities Uncover gaps/opportunities and develop action plans in partnership with product leaders to optimize profitability and returns Provide strategic oversight by evaluating wallet share, understanding client profitability drivers, and escalating barriers to capture more business Offer creative solutions that differentiate the firm and align with the client's key objectives based on your expertise Combine strategic vision, enterprise integration, and authentic client leadership in a highly collaborative role The ideal candidate will have exceptional stakeholder management skills, an entrepreneurial mindset, and the ability to drive meaningful change through cross-functional leadership. Prior experience in client strategy/solutions roles and knowledge of Markets products is preferred. Umbrella Day Rate - £400 - £425/day (inside ir35) London Based (3 days in office) Duration - 6 Months (maternity cover with possibility for extension) This is a rare opportunity to make a substantial impact in an influential position partnering with senior leaders and client executives. A competitive compensation package is offered commensurate with the role's scope. McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
Senior CRM & Loyalty Manager - Online Retailer £45,000 - £60,000 Newcastle based A leading online retailer are looking for a Senior CRM & Loyalty Manager to join the team at an impressive stage of growth. You will work closely with the Marketing Director and will deliver CRM projects that will drive loyalty and spend from their existing customer base. The overall CRM objective is to be responsible for designing, producing and delivering a range of timely campaigns to increase customer loyalty, retention and acquisition. You will use data to evaluate programme effectiveness, guide decision making and implement robust testing strategies. You will be responsible for managing at least 1 direct report and will lead on CRM strategy and implement a new loyalty proposition. Job Responsibilities Lead the delivery, management and ongoing reporting and optimisation of key lifecycle journeys, include onboarding and lapsing journeys as well as upsell, cross sell and reordering You will play a key role in reviewing the loyalty scheme and update it to drive demonstrable value to the business and all customer segments Working with the loyalty and CRM partner you will manage customer jonurneys to create, maintain and grow customer database Drive the strategy of customer communication across email, site, SMS and direct mail Identify customer journey requirements and trigger points for automated communications Experience Required 6 years experience in CRM & Loyalty Educated to degree level - marketing qualification would be preferable Solid CRM and Email marketing background Hands on and strategic experience in CRM