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EQ is a leading international provider of shareholder, pension, remediation, and credit technology. With over 5,000 employees, it supports 37 million people in 120 countries. EQ's purpose is to care for every customer and simplify every transaction, delivered with less of an impact on the environment. EQ's vision is to be the leading global share registrar, offering complementary services to its client base. Role Summary This is an exciting and challenging position for a detailed oriented administrator to either create a career in pension's payroll processing or continue their existing career within this field with the market leader. The successful candidate must be able to demonstrate a clear focus on accuracy, ability to follow procedure and a good understanding of advanced excel activities such as: macros and formulae. Please note that this role will require enhanced referencing (Met Police CTC Clearance, Armed Forces, BPSS and MyCSP, SC) and this process can take up to 6 months. Any individual who has been abroad for 3 month or longer in the past 5 years will unfortunately not pass this security and therefore we cannot accept applications on this basis. Core Duties/Responsibilities The successful candidate will be responsible for the following: Provide an excellent service to customers as per agreed SLAs and KPIs Knowledge of payroll desirable but not essential Ability to work across multiple systems Reconciliation of payments and other outputs Possess a process driven mindset, updating processes, checklists and other documentation where necessary and adhering to the annual audit updates on the same Ability to identify potential problems and risks associated with bulk transactions, reports and systems Assisting with the compliance and maintenance of ISO standard by adhering to the Quality Management System Ability to identify and implement process improvements within the immediate area or work responsibility in order to improve workflows and customer service Carry out project work and ad-hoc activities as determined by line management General housekeeping duties, for example filing emails, keeping shared folders tidy Skills, Knowledge & Experience The successful candidate will demonstrate the following experience skills and behaviours: Knowledge or previous experience of a payroll or financial Services environment desirable but not essential Knowledge of UK RTI Tax reporting is desirable but not essential together with knowledge of Irish and IOM Tax reporting. Thorough and meticulous with extreme attention to detail Self-disciplined to follow documented instructions Advanced and accurate data entry skills Experience using Microsoft Office packages Ability to identify and escalate issues Excellent communication skills responding to queries from both internal and external stakeholders Good interpersonal skills within a team Highly organised and self-motivated with regards to managing your own workload, with the ability to prioritise and hit extremely tight deadlines Be aware of team workloads and readily available to assist colleagues What We Offer Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10% All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit. Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover. Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform. Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more. Time Off - Typically 28 days holiday bank holidays. 2 volunteer days to get involved with a charity of your choosing. Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks
Business Division: Business Function / Department: Job Title: Reporting to (Job Title): Date: Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Role Summary The role of the Pensions Project Analyst (PPA) sits within the Bulk Events Team within Shared Services in EQRS. The role is critical in delivering bulk events throughout EQRS and ensuring EQRS and client objectives are achieved. PPAs will own bulk event tasks, or substantively contribute to delivery of tasks required through the client contract or by internal stakeholders. A PPA is expected to significantly contribute to the deliverables of tasks allocated, where appropriate being empowered to decide what those deliverable and end products should be, both as an individual and as part of the wider team, within all budget and time parameters. This role requires strong analytical skills with attention to detail, results focus and an understanding of how to ensure delivery within the constraints of required timescale and costs. Core Duties/Responsibilities A PPA will be responsible for the following: Delivering bulk event tasks in line with business objectives and critical success factors to time, cost and quality, working closely with all internal stakeholders (operations teams, operation managers, EQRS IT, team management, relationship managers etc) to keep them up to date and to ensure what is being delivered is what is required Providing recommendations and manage implementation of agreed solutions Identifying & implementing service and system improvements and efficiencies Providing support and coordination, leading others where necessary Collating and analysing data required to process bulk events within pre agreed timescales Ensuring data integrity is maintained to a suitable standard Assessment and pulling together of documentation for complex technical pension and calculation tasks required as part of deliverables Collation of third party documentation required to complete the deliverables Skills, Capabilities and Attributes A PPA will demonstrate the following experience, skills and behaviours: Strong Pensions knowledge covering either Defined Benefit and Defined Contribution with understanding of Pensions technical legislation, Pension calculations and scheme rules Experience of working in a project team, or on projects within a Pensions Administration Team. Can work as a hybrid across business and IT The ability to assess and understand Business requirements, issues and drivers which impact delivery Computer literate with a willingness to learn a variety of systems. Good knowledge of Microsoft Office products including Project, Word, Excel and PowerPoint Problem solving skills to accurately diagnose the issue and work through potential solutions to ensure successful resolution. Strong numeracy and literacy skills Flexible approach and able to respond quickly and decisively in a changing and challenging environment. Ability to work to tight timelines and prioritise effectively to meet shifting deadlines without compromising the quality of output A team player, portraying a positive can-do approach to each task. Demonstrates personal commitment in all interactions to ensure the success of personal and team objectives. The ability to work autonomously within the defined needs of the project or change activity The ability to develop positive and productive working relationships with a strong desire to deliver exceptional customer service We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks