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We are a leading cybersecurity company based in Cambridge. We specialize in providing cutting-edge solutions to protect our clients' digital assets. As a Senior IT Engineer, you'll play a crucial role in ensuring the smooth operation of our internal systems while supporting our talented cybersecurity team. As a Senior IT Engineer, you'll be the go-to person for escalated internal support. You'll collaborate closely with our cybersecurity experts, ensuring that our infrastructure remains secure and efficient. Additionally, you'll have the opportunity to contribute to exciting internal projects that drive innovation within our organization. Responsibilities: Internal Support: Provide 2nd and 3rd level technical support to our internal teams. Troubleshoot hardware, software, and network issues promptly. Collaborate with colleagues to resolve complex technical challenges. Infrastructure Management: Maintain and optimize internal systems, including servers, workstations, and networking equipment. Monitor performance, security, and backups. Assist with IT projects related to infrastructure upgrades and enhancements. Project Work: Participate in internal projects aimed at improving efficiency, security, and productivity. Contribute to system design, implementation, and documentation. Stay up-to-date with industry trends and recommend innovative solutions. Qualifications: Proven experience in IT support, preferably in a cybersecurity or technology-focused environment. Strong knowledge of hardware, software, and networking. Familiarity with security best practices and protocols. Excellent communication skills and a proactive approach to problem-solving. Benefits: Competitive salary and performance-based bonuses. Hybrid work arrangement (work-from-home and office). Opportunities for professional growth and skill development.
IT Engineer Location: West Yorkshire Leeds Salary: £25000-£35000 On Call Benefits: Training/Progression/Great Tech/Hybrid Working A leading organisation specialising in providing high quality services are looking for a Senior IT Support Engineer. As a Microsoft Gold Partner this company commits to offering regular training and progression opportunities. Our client are looking for candidates eager to expand their current skillset and knowledge via training and accreditations. The successful candidate will be providing technical support to our clients wide variety of customers. This will be provided both onsite and remotely and you will be resolving server, application, networking and hardware incidents in an efficient manner. Responsibilities include: Resolving incidents and issues directly from customers and escalation from 1st Line teams Executing client server changes accurately and effectively Adhering and responding to agreed SLAs Administer routine server tasks and respond to alerts Assisting with customer project work where necessary Taking ownership of customer issues Occasional travel to client sites Essential Skills and Experience Required Experience working in a similar role Strong understanding of Microsoft OS/Office 365/Exchange/Active Directory/Group Policy Strong understanding of Windows Server Experience working with virtualised servers/VMware/HyperV Experience working with Networking Technologies Ability to work in a proactive way in a fast-paced environment Excellent written and communication skills Strong understanding of Firewall and Security principles Basic understanding of working within SLAs Understanding of ITIL processes Full UK Driving License Next Steps? If you would like to know anything more about this role or even just want to hear what other IT Support/Infrastructure positions I have that may also be a good match for you then please apply to this advert or email me directly @ You must be fully eligible to work in the UK to apply to this position and be able to travel into office on occasion
We are a dynamic advertising company based in Birmingham. We specialize in creating innovative marketing campaigns for our clients across various industries. As we continue to grow, we're seeking a talented Senior Support Analyst to join our IT team. As a Senior Support Analyst, you'll be responsible for providing exceptional technical support to our 500 users. You'll handle 2nd and 3rd level support for PCs, general software, Azure, and Office 365. Your expertise will ensure that our systems run smoothly, allowing our creative teams to focus on delivering outstanding advertising solutions. Responsibilities: PC Support: Diagnose and resolve hardware and software issues for end-users. Provide timely assistance with PC setup, configuration, and troubleshooting. Collaborate with the IT team to maintain a reliable PC environment. General Software Support: Troubleshoot software applications (including Adobe Creative Suite, marketing tools, etc.). Assist users with software installations and updates. Ensure compatibility and optimal performance of software across the organization. Azure Support: Manage Azure resources, including virtual machines, storage, and networking. Monitor system performance and address any issues promptly. Collaborate with developers to optimize Azure-based applications. Office 365 Support: Provide technical support for Office 365 applications (Outlook, Word, Excel, etc.). Troubleshoot email, collaboration, and cloud-related issues. Assist with Office 365 migrations and configurations. Qualifications: Proven experience in a similar support role. Strong knowledge of PC hardware, software, and troubleshooting. Familiarity with Azure services and administration. Proficiency in Office 365 applications. Excellent communication and problem-solving skills. Benefits: Competitive salary and performance-based bonuses. Hybrid work arrangement (work-from-home and office). Opportunities for professional development and training.