As a Customer Care Specialist, you'll be at the forefront of our super-duper service strategy, ensuring our clients receive top-notch support and assistance.
Day to Day
Identifying "at risk" accounts and proactively reaching out to offer support, additional training, or to resolve issues related to our software, sales, or customer service.
Are you passionate about delivering exceptional customer service
Do you excel at turning problems into opportunities?
They are a small family led business, a clear market leader within their sector, and are looking for a new Senior Customer Support Advisor to expand the team.
Our client is a leading business in Dewsbury, who have experienced phenomenal growth within their market over the last few years and are continuing with this strategic growth.
We are looking for candidates with easy access to Dewsbury, or you may be a car driver and be happy with the commute, as the role is fully office based.
The role consists of handling a mixture of Inbound and Outbound customer calls.
Once you feel the customer is engaged in the relevant product, you will use our conversational tool to qualify them and pass them to one of our advisors.
You will be talking to potential clients about their interest in Equity Release, Pensions or Mortgages.
Your primary objective will be to ensure customer satisfaction by delivering prompt, efficient, and personalised support.
As our new Customer Support Advisor, you will act as the front line of our company, providing assistance and guidance to our customers regarding products, services, inquiries, and issues they may encounter.
We are seeking a dedicated and empathetic Customer Support Advisor to join our fun and friendly team.
Known within the business as Client Services Voice, the Call Centre is responsible for servicing our leading investment clients, and their customers.
Our Call Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.
Our client are an independent SBU that is part of a global group - They are fast-paced, customer-centric company, and their goal is to create a driven workforce as this is the key to the success of the business.
They have the flexibility of a small company but the backing of a much larger
They want people who care and are passionate about what they do.