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Introduction Elis is an international multi service provider, offering textile, hygiene and facility services, we are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future: connecting us, our clients and our planet.We are looking to hire a Customer Account Manager who will have overall responsibility for retention and development (growth) of existing customer portfolio by delivering exceptional levels of customer service and building relationships between Elis and the customer in line with the business line strategy. Implement segment strategy campaigns and develop customer portfolios.Think like the customer and act as the voice of the customer internally while driving the business position. Role responsibilities and summary The effective management of a portfolio of accounts with a principle aim of customer retention.Analyse lost business/complaint management data and implement appropriate action.Explore cross selling opportunities where appropriate.Develop Customer Account Plans to identify and review future risks and opportunitiesEnsure the Company's growth targets for the customer portfolio are achieved.Select and implement the best approach to win the growth opportunity.Act as a lead point of contact for all matters specific to your customers.Understand the needs and future requirements of customers through proactive management.Understand quality standards set by the company and agreed with each customer. Retain ownership of the customer service level agreement.Forecast and track customer metrics to predict trends. Highlight opportunities and threats.Discuss outstanding debt issues with customers agreeing satisfactory outcomes for both parties.Review the commercial viability of accounts, recommending improvements or additional services.Agree price increases with customers as advised by the Company.Push for improvements, applying commercial thinking in making choices on existing and emerging customer requirements. What will make you stand out? ??????????????Ability to listen to and influence peer group and department team members.Good attention to detail and the ability to analyse data.??Continuously improve the department and/or team. Ability to organise self and others to ensure tasks are carried out in a timely manner.Strong collaboration & influencing skills across departments and sites. Driver's license. What's on offer? Are you ready to take your career to the next level? Don't miss out on this exciting opportunity. We are able offer, and encourage career growth, and have national coverage to facilitate ambition. In addition we offer: Competitive Salary of upto £32,000.00 plus bonus 33 days holiday per year Company Pension Private Medical Working with a great team
Job Reference: CAT/MP/29-05/1183/2 Job Title: Cook Location: Site Based Site Address: Mathern, Chepstow Postcode: NP16 6UD Pay Rate: £12.72 Contract: 12 Month Fixed Term Contract ( temp to perm status may be available depending on circumstances and future opportunities should this be desireable) Hours per week: Monday, Tuesday, Wednesday, Saturday - 07:30 - 13:30, 16:30 - 20:30 - 30 hours per week Business Overview Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates. Role Overview We are currently recruiting for a Cook to join our passionate and driven Catering team based at our client's site in Mathern, Chepstow Benefits Wide range of retail discounts Discounted gym membership Join our Cycle to Work scheme Access to "CHROMA", our internal colleague-led diversity and inclusion community join a committee or take part in our events Access to internal Mental Health First Aiders Immediate access to "Opportunity" our internal Learning and Development platform Required professional membership fees paid for Win monthly Superstar Awards Key Responsibilities: Ensuring food quality and taste is of the highest standard. Planning menus. Managing inventory of stock and ordering raw materials. Controlling budgets and minimising wastage. Maintaining health and hygiene in the kitchen. About You: Applicants must have the right to work in the UK A background in business and industry contract catering. City & Guilds 706/1 and 706/2 or level 2 diploma in Professional Cookery (or equivalent) Excellent knowledge of health and safety and food safety. Excellent communication and customer service skills as you will be interacting with the customer's base and onsite client. A real passion for food and service, with the ability to prepare and cook good quality seasonal food. Additional overtime available to cover holidays and sickness. Enhanced rate available for lone working How to apply If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply! Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500! (T&Cs apply) https://b/form/f3343c912a8643b69cfdc89dc2bbba8f