As a Customer Care Specialist, you'll be at the forefront of our super-duper service strategy, ensuring our clients receive top-notch support and assistance.
Day to Day
Identifying "at risk" accounts and proactively reaching out to offer support, additional training, or to resolve issues related to our software, sales, or customer service.
Are you passionate about delivering exceptional customer service
Do you excel at turning problems into opportunities?
As a Customer Service Representative, you'll be at the forefront of ensuring customer satisfaction and driving their commitment to excellence.
One of the UK's largest providers of car and van leasing is looking for a Customer Services Representative to join their award-winning team.
Responsibilities include proactively resolving customer concerns promptly and efficiently; investigating and resolving customer complaints in a timely manner; collaborating with dealers and suppliers to process orders and provide timely updates; assisting customers with in-life queries regarding their vehicles.
They are a small family led business, a clear market leader within their sector, and are looking for a new Senior Customer Support Advisor to expand the team.
We are looking for candidates with easy access to Dewsbury, or you may be a car driver and be happy with the commute, as the role is fully office based.
Our client is a leading business in Dewsbury, who have experienced phenomenal growth within their market over the last few years and are continuing with this strategic growth.
As a customer service representative, you will be handling various extensive duties from liaising directly with UK & international clients to prospecting and generating business leads.
This role involves various customer service duties as the main forefront contact for any inventory or product queries.
You will be a responsive operative in managing and organising main B2B external accounts and ensuring that all clients receive the utmost attention.