As a Senior Customer Service Executive, you will efficiently handle email inquiries, ensuring prompt and effective resolutions for customers, including direct responsibility for key client accounts.
The Client
Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.
Responsibilities
Maintain regular liaison with workshop logistics and various departments to keep customers informed.
This role is working within a global manufacturing business with a superb reputation with aftersales and customer service.
After 15 years, Kate the current Head of Customer Services is moving on to a pastures new and is leaving behind a fantastic role within a super team which she has grew and moulded.
A truly fantastic role has become available for one of my most amazing clients based in Redditch.
Looking for either a recent graduate with some phones-based customer interaction behind them, or someone with a solid amount of phones-based customer experience.
This company is known for developing people and giving them a chance to break into the UK's biggest sector, with the most opportunity.
WFH: Working week is 3-4 days office, 1-2 days WFH.
Our Contact Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.