As a Senior Customer Service Executive, you will efficiently handle email inquiries, ensuring prompt and effective resolutions for customers, including direct responsibility for key client accounts.
The Client
Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.
Responsibilities
Maintain regular liaison with workshop logistics and various departments to keep customers informed.
This role is working within a global manufacturing business with a superb reputation with aftersales and customer service.
After 15 years, Kate the current Head of Customer Services is moving on to a pastures new and is leaving behind a fantastic role within a super team which she has grew and moulded.
A truly fantastic role has become available for one of my most amazing clients based in Redditch.
Looking for either a recent graduate with some phones-based customer interaction behind them, or someone with a solid amount of phones-based customer experience.
This company is known for developing people and giving them a chance to break into the UK's biggest sector, with the most opportunity.
WFH: Working week is 3-4 days office, 1-2 days WFH.
Our Contact Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.
A global market-leading bio-pharmaceutical company is currently looking for a Senior Customer Service Specialist to join them on 14 month contract.
This presents an exciting opportunity for individuals with expertise in supply chain and distribution to collaborate with a skilled and committed Customer Services team, located at their office in Holborn, Central London (3 days on-site required - (Tuesday-Thursday) & 2 days from home.
Key Responsibilities
Assist with the Order to Cash (OTC) process, which encompasses supply chain, order processing, returns, recalls, pricing, documentation management, and handling any related queries about the supply chain and account receivables activities.