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Ready to make a real difference in customer satisfaction? Step into the spotlight as our next Customer Care Specialist! Embark on a journey where every interaction is an opportunity to dazzle and delight. If you're fueled by passion, thrive on problem-solving, and crave a vibrant work environment, this is your moment to shine. Join in on redefining customer care excellence. ROLE DESCRIPTION In a fast paced, global business, provide a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale, or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute to the business's Super-duper Service strategy whilst exceeding individual KPIs and embrace our company values with every interaction. MAIN RESPONSIBILITIES Take ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raised. Record accurate details of any service issues in Salesforce or the relevant CRM so that MI and reporting can be produced. Take ownership of technical and compliance related complaints ensuring that all procedures are followed accurately, and the relevant internal contacts are notified of any risk. Identify and pro-actively contact "at risk" clients to promote the benefits of our products and service and encourage implementation and usage. Provide feedback to sales and service agents, to help improve efficiencies, processes and promote best practice. Help to improve client sentiment and online reputation by pro-actively contacting dissatisfied users. SKILLS AND EXPERIENCE Customer service experience is essential. The ideal candidate will have some soft sales skills including the ability to handle objections and make recommendations based on client needs. Must have excellent listening skills and be able to communicate with clients and users of varying technical ability. The ability to work in a fast-paced environment. Able to adapt to change. Can take responsibility of own product knowledge. Able to communicate at different levels throughout the business. About the client The only software powered by HR, health & safety, and legal experts. Everything you need to simply manage your staff, all in one place, PLUS free tools to set your business apart. They are on a mission to transform people management for businesses. They've been making life easier for employers since 2015 with their range of innovative software, are providing HR, H&S, and business support to over 95,000 businesses globally. They are a people business. The market moves quickly and so do they. They put the customer first, working hard and always looking ahead, purposefully innovating to ensure peace of mind. 47356FAR INDMANJ
Ready to make a real difference in customer satisfaction? Step into the spotlight as our next Customer Care Specialist! Embark on a journey where every interaction is an opportunity to dazzle and delight. If you're fueled by passion, thrive on problem-solving, and crave a vibrant work environment, this is your moment to shine. Join in on redefining customer care excellence. ROLE DESCRIPTION In a fast paced, global business, provide a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale, or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute to the business's Super-duper Service strategy whilst exceeding individual KPIs and embrace our company values with every interaction. MAIN RESPONSIBILITIES Take ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raised. Record accurate details of any service issues in Salesforce or the relevant CRM so that MI and reporting can be produced. Take ownership of technical and compliance related complaints ensuring that all procedures are followed accurately, and the relevant internal contacts are notified of any risk. Identify and pro-actively contact "at risk" clients to promote the benefits of our products and service and encourage implementation and usage. Provide feedback to sales and service agents, to help improve efficiencies, processes and promote best practice. Help to improve client sentiment and online reputation by pro-actively contacting dissatisfied users. SKILLS AND EXPERIENCE Customer service experience is essential. The ideal candidate will have some soft sales skills including the ability to handle objections and make recommendations based on client needs. Must have excellent listening skills and be able to communicate with clients and users of varying technical ability. The ability to work in a fast-paced environment. Able to adapt to change. Can take responsibility of own product knowledge. Able to communicate at different levels throughout the business. About the client The only software powered by HR, health & safety, and legal experts. Everything you need to simply manage your staff, all in one place, PLUS free tools to set your business apart. They are on a mission to transform people management for businesses. They've been making life easier for employers since 2015 with their range of innovative software, are providing HR, H&S, and business support to over 95,000 businesses globally. They are a people business. The market moves quickly and so do they. They put the customer first, working hard and always looking ahead, purposefully innovating to ensure peace of mind. 47356FA INDMANJ
A global market-leading bio-pharmaceutical company is currently looking for a Senior Customer Service Specialist to join them on 14 month contract. This presents an exciting opportunity for individuals with expertise in supply chain and distribution to collaborate with a skilled and committed Customer Services team, located at their office in Holborn, Central London (3 days on-site required - (Tuesday-Thursday) & 2 days from home. Key Responsibilities: Assist with the Order to Cash (OTC) process, which encompasses supply chain, order processing, returns, recalls, pricing, documentation management, and handling any related queries about the supply chain and account receivables activities. Generate and oversee any OTC reports. Aid in the processing of rebates for Home-care and Outpatient Pharmacy supply. Collaborate closely with the broader Customer Services team to provide necessary support. Work closely with internal stakeholders, especially finance and regulatory, to ensure compliance with internal and external controls, including GDP and audit criteria. Develop and document procedures. Coordinate with external (e.g., NHS) and internal customers to address supply issues. Act as a responsible contact point for product supply with other internal/external stakeholders. Requirements: Must have experience with SAP within OTC for order processing and accounts receivable. Focus on patient and customer needs. Essential experience in Supply Chain, preferably in the UK market. Ability to quickly become proficient in financial and supply systems. Competence in working with Excel spreadsheets. Numerical skills and the ability to recognise patterns in data. Confidence in customer discussions, with the ability to push back on inappropriate supply requests if necessary. Clear communication skills. To apply, please send your CV in Word format to Tom. languagematters is acting as an employment business in relation to this vacancy.