_______________________
__________________
______________________
_______________________
_______________________
______________________
______________________
_______________________
__________________________
_________________________
Customer Service Advisor GRG are seeking a proactive and personable Customer Service Advisor to join our client's team. As a Customer Service Advisor, you will be the first point of contact for their customers, providing assistance, resolving inquiries, and ensuring exceptional service delivery. You will play a crucial role in maintaining customer satisfaction and fostering positive relationships with their clientele. Responsibilities: Serve as the primary point of contact for customer inquiries via phone, email, and live chat Respond promptly and professionally to customer requests, concerns, and complaints Provide accurate information about products, services, and company policies Assist customers in navigating our website, troubleshooting technical issues, and processing orders Handle escalated issues and coordinate with other departments to ensure timely resolution Proactively follow up with customers to ensure satisfaction and resolve any outstanding issues Maintain detailed records of customer interactions and transactions Identify opportunities for process improvement and contribute to the development of customer service strategies Stay informed about industry trends, product updates, and company developments Requirements: Previous experience in customer service Excellent communication skills, both written and verbal Strong problem-solving abilities and attention to detail Ability to remain calm and composed in high-pressure situations Empathy and a customer-centric mindset Proficiency in using customer service software and CRM systems Flexibility to work in a fast-paced environment and adapt to changing priorities A commitment to providing exceptional service and exceeding customer expectations High school diploma or equivalent; additional education or training in customer service is a plus Job Offer: Coventry Temporary contract Up to £13.00 an hour BOE Monday to Friday - Full time hours At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.