Manage, support and coordinate the work of the Customer Relations team, motivating individuals to excel in their roles and meet professional and personal development goals.
PURPOSE SUMMARY
You will be responsible for the overall management of the Customer Relations Team, supporting, motivating, and coordinating the complaint workload whilst ensuring regulatory timeframes and departmental key performance (KPI's) are met.
General
Through your day-to-day actions you will ensure fair outcomes for customers whilst adhering to formal processes and policies.
As the company scales, it is seeking a passionate and experienced Senior Customer Success Manager to join the team and drive customer satisfaction and success.
The company's mission is to provide seamless, secure, and innovative payment services to businesses and consumers worldwide.
My client is a dynamic and rapidly growing fintech startup dedicated to revolutionizing the payments industry with cutting-edge digital solutions.
We are looking for an experienced Senior Resource Planning Manager to join a leader in their field as the continue to grow their business globally.
The individual we seek will be used to working in a highly fast paced Global Contact Centre operation and will look after resource planning (Detailed forecasting modelling, collaborative resource planning & team management).
Key Responsibilities
Responsible for building & maintaining accurate call forecasting for all Global markets, and developing the resource plan by market and contact channel.
Reporting to a fantastic Customer Service Manager, and working within beautiful, modern offices, our client offer attractive remuneration of £29K - £31K , plus a team bonus scheme, based on KPIs, pension scheme, holidays starting at 20 (BH), but rising with service, plus many other perks!
Recruiting for Customer Service Coordinator, this represents a great opportunity for experienced individuals to join the team.
Diamond Search recruitment are delighted to be representing our client, one of the UK's fastest growing companies, a market leader within their sector and a company who reward and recognise hard-work.
Our client, an incredibly well-renowned Automotive company, are looking to recruit a Customer Service Manager to join their fun, sociable London HQ.
Our client are a global superpower, with over 1,500 employees across 10 locations.
Working primarily in the London office (with fully-expensed travel to the outsourced Liverpool-based contact centre twice a month), this is an incredible opportunity for the right candidate.
They are looking to employ a highly driven Customer Services Specialist to join the team at an exciting time of growth and development.
Our client has an impressive portfolio of products and partners with some of the leading research laboratories to offer well researched tools to support their patients in reaching health & wellbeing across the UK, Europe, The Middle East and Asia.
Do you hold current Customer Service experience
Are you looking to join part of a small, friendly team within a niche industry sector?