As a Senior Customer Service Executive, you will efficiently handle email inquiries, ensuring prompt and effective resolutions for customers, including direct responsibility for key client accounts.
Responsibilities
Maintain regular liaison with workshop logistics and various departments to keep customers informed.
The Client
Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.
This role is working within a global manufacturing business with a superb reputation with aftersales and customer service.
After 15 years, Kate the current Head of Customer Services is moving on to a pastures new and is leaving behind a fantastic role within a super team which she has grew and moulded.
A truly fantastic role has become available for one of my most amazing clients based in Redditch.
This is a senior role in a growing business with a key spotlight on the delivery to time, cost and quality.
NMS Recruit are seeking an experienced energetic Provisioning Manager to join a thriving telecoms business.
The Provisioning Manager will be a high energy motivated leader and will be required to be present and visible to drive team culture and positivity to the business and through their team of Team Leaders and Provisioning Agents.
We are seeking a dynamic Customer Service Team Leader to join our team and lead our customer service department towards excellence.
In this role, you will be instrumental in supervising and managing our customer service team to ensure unparalleled support is delivered to our valued customers, while meeting Key Performance Indicators (KPIs) consistently.
If you are passionate about health, wellness, and providing exceptional customer service, we invite you to join us on our mission to empower individuals to live healthier, happier lives.
As our clients Customer Service Manager, your role will be responsible for the development and delivery of a Customer Service Strategy that puts our client's customer front and centre of everything they do.
Zachary Daniels are proud to be supporting a major retailer in their search for a Customer Service Manager to lead the service strategy for the business.
Complaints Manager - Slough 40-42k plus car and great benefits.
You will be responsible for the overall management of the Customer Relations Team, supporting, motivating, and coordinating the complaint workload whilst ensuring regulatory timeframes and departmental key performance (KPI's) are met.
Through your day-to-day actions you will ensure fair outcomes for customers whilst adhering to the companies processes and policies.
A well-established business based in central Nottingham are looking for a Customer Service Manager to join their growing team.
The Customer Service Manager will be responsible for the effective management of the Customer Services team and the smooth running of its systems and functions.
Duties Include
Improving customer service experience, create engaged customers and facilitate organic growth.
Our client, a leading luxury brand is seeking a Customer Service Manager to join their team on a full-time, permanent basis.
Due to growth, our client is looking to add a Customer Service Manager to their team to oversee the team of Customer Service Advisors, providing leadership, direction and motivation to the team whilst also acting as an escalation point for customer queries and complaints.
The ideal candidate will have a minimum of 5 years' experience as a Customer Service Manager, managing teams whilst also maintaining a hand in the day-to-day role of customer service.