Reporting to the Head of Customer Support, my client is seeking a dynamic and experienced Customer Excellence Manager to join their team.
The successful candidate will play a crucial role in ensuring the highest standards of customer service and risk management across all aspects of their operations.
This senior management role will be responsible for overseeing and managing the Managers who lead our Quality Auditing (QA) team, Complaints team, technical and Credit Risk team.
Our client is a leading flooring specialist who deliver incredible service for anybody and any budget.
The secret to their success is their people.
They are a family where everyone matters, they all work as a team and they try to do the right thing, they are always on the lookout for ways to be better.
Our client who is the UK market leader in their industry are looking to recruit a Customer Service Advisor on a temp to perm basis.
In this role you would be supporting both new and existing customers with queries and provide ongoing support, this role requires someone with a positive attitude and a passion for providing an excellent service to all customers!
Duties
Dealing with a high volume of inbound and outbound calls.
Premier Work Support are recruiting for a Customer Service Advisor for one of our long standing prestigious Clients based just outside of Horley, Surrey.
This is a permanent role and the ideal candidate would have experience working in a Customer Service/Customer Sales environment.
You should have an excellent telephone manner along with strong verbal and written communication skills.
We are on the lookout for a Customer Service Advisor to join our well established international client based in Camberley on an initial 6 month contract opportunity.
You will be responsible for resolving customer enquiries (from the dealer network and end users, as well as internal colleagues), by answering telephone calls, email and CRM cases, providing timely and accurate technical information.
This role not only offers immediate challenges and rewards but also the potential for a permanent position!
Working for a global leader within the heating industry you will be working in a team communicating with customers and engineers via phone and e-mail to provide an outstanding customer service experience.
This is an on-going temporary booking with the view of turning permanent so you must be available to start immediately.
The hours are 08.00 - 16.30 with 30 mins for lunch.