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Senior Account Managers wanted, UcaaS, Unified Communications, SaaS, Cloud, Complex Solutions, Public Sectors, 80-100k. Due to our rapid global expansion, we are looking for a successful and established Senior Account Manager to join our global sales team. The Senior Account Manager serves as the single point of contact for all customer enquiries across their key accounts. The Senior Account Manager will find opportunities to increase sales and develop upsell opportunities by understanding the storm product and future roadmap. The Senior Account Manager will also be responsible for coaching and motivating a team to generate revenue and achieve targets. Location. Berkshire. This is an office-based vacancy and as such we expect all applicants to be willing to commute to our offices a minimum of 3-4 days per week as per our clients hybrid working policy. Key responsibilities of the role. Team Management Motivate, coach and develop the team on a daily basis. Give regular constructive feedback and recognise good behaviour/performance. Proactively address areas of poor performance with the team and support them to improve. Identify training needs across the team and design/source training that will meet these requirements. Invest in the personal development of the team, continuously improving their soft skills, customer service, technical skills and problem solving. Plan workload and colleague resource levels to meet customer and business expectations. Provide weekly reports/updates on department activity and progress to management as required. Account planning Be responsible for all customer account management matters. Build and maintain relationships with your accounts, stakeholders and executive sponsors. Forecast and track key account sales metrics for business pipeline opportunities. Regularly determine upsell and sales opportunities through white space analysis. Run quarterly business reviews with key accounts. Track and manage your accounts using clients CRM tool. Create reports on account status, including customer sentiment in consult, build and run phases. Customer relationships & satisfaction Build and maintain relationships with your accounts, stakeholders and executive sponsors. Work with key customers to understand their industry, value drivers and business processes. Work closely with the Customer Success team to identify opportunities where we can provide additional value for customers in sharing and leveraging CX, deployment and UX best practice. Conduct a regular customer meeting cadence, weekly, monthly, quarterly. Manage a senior contact strategy of multi-level engagement within the account base. Produce and execute an Account Development Plan. Collaborate with wider clients teams and departments to support your customer in all clients matters including escalations. Driving opportunities and revenue Manage all aspects of revenue including in year revenue, annual recurring revenue and renewal activity. Consistently meet and exceed upsell targets to increase revenue. Contribute to Sector development plans, identifying new revenue opportunities within your Sector and for the wider business unit. Promote new products and services to key accounts to generate and increase revenue. Achieve a minimum number of 5 star G2 and Gartner Peer insight reviews. Develop a portfolio of referrals through key accounts and generate new business leads. About you. Bachelor's degree in a relevant subject. Good experience managing and motivating others. Good experience of enterprise account management, typically of at least 5 years. Experience in the SaaS industry, specifically CCaaS is desirable. Experience of using a CRM or similar tool. Good interpersonal skills, including effective influencing and negotiating stakeholders at all levels. Good communication, including presentation skills and being able to adapt style to suit the audience. Proven work experience as an Account Manager, Account Executive or similar title.
PROJECT MANAGER AND OR SENIOR ACCOUNT MANAGER - CREATIVE COMMUNICATIONS AGENCY Manchester "When you build great experience, your customers will tell each other about it." We're looking for an experienced Project Manager and or Senior Account Manager to join the teams in our client's Manchester office. You'll be working with some of our key clients across a variety of events. You will have strong operational event experience and comfortable dealing with large scale events and budgets. Ideally you will be used to working in an agency environment juggling a variety of projects and clients at one time. Key Responsibilities Project Management - working either together with the Account Manager/Senior Account Manager/Account Director / Client Services Director or independently to deliver client projects taking ownership of client communication, delivering all production elements required and budget as necessary. Will oversee and manage own projects as and when required. Taking on or overseeing others in briefing internal departments, supplier liaison, content delivery, technical, logistics and delegate management and ensuring all paperwork completed to ISO9001 standards. Involvement in inspiring creativity and emotional engagement as required, organising, and facilitating creative meetings. Financial Management - Working alongside and in agreement with the client account team, full control of all project budgets or elements of projects working to agreed margin targets. Timely reporting and reconciliation. Managing payment terms and invoicing to ensure all jobs are cash positive. ISO 9001 - assisting with training new starters as necessary and ensuring all account teams are adhering to the relevant processes and procedures. New Business - assisting account team with proposals and pitches as necessary. CRM - responsible for keeping CRM up to date with supplier contacts, supplier grading and updating notes etc. Health & Safety - Ensure that all projects have adequate Health & Safety cover. All Risk Assessments and Method Statements to be completed. Supplier Management & Audits - Taking ownership of supplier relationships and ensure the best service and price is provided. Company Culture - Demonstrate the company values and live and breathe the brand behaviours. Encouraging others to get involved and feel part of the team to help maintain and uphold the company culture. Take an active part in team meetings and activities. Having a voice and sharing ideas. Skills Organisational skills and attention to detail Good stress management Autonomous - taking ownership and responsibility Flexible - ability to adapt in the moment Creative and dynamic - think outside the box, challenge the norm Ability to work in a team Ability to see projects through Computer literate Requirements: Extensive event production experience ideally in an agency environment Experience of video production and graphics would be useful but not essential This position will suit: Senior Account Manager, Senior Account Manager Agency, Agency Senior Account Manager, Live Events Account Manager, Account Manager Live Events, Senior Account Manager Live Events, Project Manager Live Events, Project Manager Events, Project Manager Events Agency, Events Account Manager This position will suit: Senior Account Manager, Senior Account Manager Agency, Agency Senior Account Manager, Live Events Account Manager, Account Manager Live Events, Senior Account Manager Live Events, Project Manager Live Events, Project Manager Events, Project Manager Events Agency, Events Account Manager