Newly created role to join a UK recognised iconic brand during an excited period of transformation, heavy technology investment across people, processes and systems.
As a family-owned business our people are central to our success, and following years of organic, consecutive growth, we're looking for people who share our core values of sustainability, trust, collaboration, and innovation to drive us forwards.
We want our people to be part of a progressive organisation, encouraged to embrace change and new ideas to shape our future development.
Working as an Operational Lead in our OSP (Outsource Partnerships) team you will collaborate with our third party partners onshore and offshore, delivering the early Debt journeys for our Residential, SME and Vulnerable customer base.
Reviewing and re-designing compliant strategies based on the needs of your customer base as well as those of your stakeholders.
You'll work closely to influence senior stakeholders from around the business as well as UX, Product, IT, Operations and Support to ensure successful communication of insights and final solutions.If possible, please provide a portfolio or sample of work with your application where you have lead teams or larger strategic projects that involve multiple stakeholders and leadership.About the roleLead the conversation on improving services with cross-functional teams including Marketing, Store Operations, Pharmacy and Digital colleagues to help save costs and improve the experience for frontstage/backstage colleagues and our customers.
As a Lead Service Designer your role is essential to leading and creating a strategy around Service Design best practices.You'll be ready to introduce the concept of service design from stakeholder analysis to initial research, right through to design concepts.
We're looking for a Lead Service Designer to join our growing User Experience (UX) team at Boots.