Senior 2 nd Line Support Engineer - Kent - £35,000 Excellent benefits & career development
Overview
They specialise in providing comprehensive IT Solutions and support to help their clients optimise their technology infrastructure, enhance productivity and achieve their business goals.
An excellent opportunity has arisen with a leading Managed Service Provider based in Kent.
An exciting financial services firm are looking for a senior level software (application) support engineer to work within a C#.NET environment.
Software/ Application Support, Leading Software/ Application Support, C#.NET, SQL, Application Support, AWS, Production issues and fixes, technical documentation, hybrid role 3 days a week in Sevenoaks based office, must be able to drive and own vehicle to get on site.
3 days a week in the office is required as well as being able to drive on site
An exciting financial services firm are looking for a senior level software Application Support Engineer to work within a C#.NET environment.
Application Support Engineer, Coding/Developing, Leading Application Support, C#.NET, SQL, Application & Software Support, AWS, Production issues and fixes, technical documentation, hybrid role 3 days a week in Sevenoaks based office, must be able to drive and own vehicle to get on site.
3 days a week in the office is required as well as being able to drive on site
Within the Technical Support team, you will play a crucial role in providing exceptional technical assistance to our customers, troubleshooting issues, and ensuring timely resolution to support their needs.
Due to exponential growth, there is now an opportunity and a requirement for a 2nd Line of Support Technician to join an award-winning global provider of software and hardware solutions in the automotive industry.
Key Responsibilities
Provide technical assistance and support to customers via phone, email, and chat channels.
Act as first escalation point for the Project Management Team, mentoring the team, assisting with issues, conflicts and challenges, alongside ensuring appropriate processes and governance are being adhered to and overseeing continuous service improvement.
Act as the project process champion, working with the Project Management Team to ensure consistent understanding, adoption and quality.
Be accountable for ensuring the effective delivery of projects in line with our change framework.