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Role: Senior Technical Support Location: Cheshire/Crewe Salary: £35,000 - £40,000 Are you ready to elevate your career in IT support? We're on the lookout for a Senior Technical Support champion to join our dynamic team! With a competitive salary ranging from £35,000 to £40,000 (depending on your experience), plus an array of enticing benefits, this permanent role offers the perfect opportunity to thrive and grow. Why Join Us? Enjoy the flexibility of a Monday to Friday schedule (9am - 5pm), with occasional on-call duties and weekend work (1 week in 4). Take advantage of a company van (complete with a fuel card for business use) or expensed mileage. Secure your future with a workplace pension and revel in the convenience of free parking. Embrace a generous 28 days of annual leave to recharge and explore. Your Responsibilities: Collaborate with and support our dynamic team, fostering a culture of success. Harness your expertise to diagnose and resolve software and hardware issues, whether through remote networking or client site visits. Deliver top-tier customer care, ensuring efficient problem resolution and maintaining clear communication with clients. Provide 1st and 2nd line helpdesk support across various technical domains, including hardware, software, audio-visual, and telephone equipment. Embrace flexibility by tackling additional duties as needed, rising to meet evolving demands. Pursue Microsoft Certifications for IT Professionals, advancing your skills and knowledge base. Conduct IT audits for new customers, delivering insightful reports and recommendations while engaging with clients to discuss findings. Uphold my clients health and safety procedures and policies, ensuring the well-being of both customers and colleagues. Your Qualities and Skills: Exude professionalism and a positive attitude, embodying our commitment to excellence. Embrace a spirit of flexibility and eagerness to learn, seizing every opportunity to grow. Demonstrate initiative and problem-solving prowess, thriving in a dynamic environment. Communicate effectively, both verbally and in writing, maintaining polished presentation. Showcase stellar attendance and a team-oriented mindset, fostering collaboration and camaraderie. Possess expertise in networking, firewalls, and routing protocols, with knowledge of Microsoft's portfolio and Virtualisation Technologies. Navigate with ease through Microsoft Operating Systems and Office applications, leveraging your strong understanding of WAN & LAN networking concepts. Hold Microsoft certifications (desirable but not essential), demonstrating your commitment to continuous improvement. This role is suitable for a candidate who is looking to get into a senior role but also remain hands on if needed. If you are interested then please apply or send your CV to ( sophie . allen @ nextech - group . co. uk)
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car Parking cards and Fuel cards Pension on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester . Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve : Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. Ability to follow documented procedures and adhere to safety and ESD precautions at all times. Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. Develop, grow and maintain professional working relationships with all internal stakeholders.. Call Control, Tech Vetting teams. Ensure process, procedural and contractual agreements are being followed correctly. Endeavour to provide all customers with the best level of customer service and support. Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. Work proactively with call allocators to ensure SLA's are met in the most economic way. Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded Any additional activity as directed by Senior Management Key Experience Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. Manufacturer recognised accreditations, I.E. HP/IBM/Dell. Both Server and Desktop. At least 6 years customer facing IT industry experience. Capable of working independently on a wide range of products. Excellent communication skills. Excellent proven organisational and customer service skills. Able to work under pressure. Able to maintain a consistent high standard of quality and professionalism. Excellent Time management skills. Team Player - ability to work as part of the team to deliver operational excellence. Awareness of ITIL methodologies and best practice. Previous employment in a similar role. Ability to show flexibility to help the changing needs of the team. Adhere to company standards and procedures at all times unless otherwise directed. Maintain excellent customer relationships. Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) Laptop Hardware break fix skills (replace all components) Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) Will form part of an on call rota covering 247365 call outs Senior Engineer good to have experience/skills Netapp - major advantage to hold this Retail/Point of Sale (POS) Personal Attribute Highly enthusiastic, approachable and self motivated to achieve targets. Ability to prioritise workload effectively. A Methodical and accurate approach to the job is critical. Team focused - a genuine passion to deliver excellence through continuous development and improvement. Be able to remain positive at all times and influence those around you. Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. Good relationship management skills. Previous Senior Field Engineer experience desirable. Analytical, with exceptional attention to detail. Innovative thinking, in terms of service quality and improvements Full UK Driving Licence. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.