In this exciting Lead Technical Support role, you will work within strict SLA timelines meaning restoration of service is a priority, short-term workaround solutions can be required if the longer term solutions need to be developed.
The Technical Support Team Lead is required to join the growing 24/7 IT Service Operation Support team who collectively deliver a world class seamless service.
You will be working with the Senior Business Analyst, and other technology roles, supporting in the development of business cases for new solutions and enhancements to existing technologies, and helping to spot opportunities for improved value for money and efficiency's.
Our client, a well-known and trusted UK brand is seeking a Business Analyst to join as part of a team to drive the organisation forward in its corporate strategy for all technology needs, delivering end to end solutions that add tangible value and benefit to their internal customers and enhance the overall experience.
Problem Management Lead required to join the growing 24/7 IT Service Operation Support team who collectively deliver a world class seamless service.
In this exciting Problem Management Lead role, you will work within strict SLA timelines meaning restoration of service is a priority, short-term workaround solutions can be required if the longer term solutions need to be developed.
Problem Management's role is to protect clients from any known issues.