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Role: IT Support Analyst Location: Maidstone, Kent £Competitive Company Bonus & Benefits Hours: Monday to Friday 8:30 am until 4:30 pm (37.5 Hours) Our client, a leading international manufacturer, is currently recruiting an experienced IT Support Analyst to join their site in Maidstone. This is an exciting opportunity to join a growing IT support team. As an IT Support Analyst, you will report directly to the local IT Support Team Lead working closely with other colleagues to service impacting incidents and to fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and reassign incidents and requests for faster resolutions. Duties include: Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities. Collaborate with service analysts across all business functions to meet and where possible exceed agreed Service Level Agreements (SLAs) Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services. Follow up on end customer survey feedback to establish opportunities for future CX improvement. Recommend and where applicable deliver continuous improvements to operational procedures. What we are looking for: Experience in IT Support with Service Management or an end-user support role in a fast-paced industrial or manufacturing industry. Practical knowledge of IT Service Management systems and processes and the associated frameworks (ITIL or Similar) Experience in PowerShell / Automation Scripting, Apple IOS / Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation. Technical knowledge of AD for user and computer management. Basic knowledge of Networking, WAN and LAN technologies. Technical knowledge of client and service OSs and Microsoft Office applications. Knowledge of Backup and Restore processes. IT Operating Model change experience. Experience in dealing with customers, providing telephone and remote virtual desktop support. Service performance measurement and reporting skills. Experience in communicating effectively and working as part of a team. Good business communication skills. Benefits: On-site gym On-site canteen Competitive pension package EAP Schemes Wellbeing days At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you. KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
Software/ Application Support, Leading Software/ Application Support, C#.NET, SQL, Application Support, AWS, Production issues and fixes, technical documentation, hybrid role 3 days a week in Sevenoaks based office, must be able to drive and own vehicle to get on site. 3 days a week in the office is required as well as being able to drive on site An exciting financial services firm are looking for a senior level software (application) support engineer to work within a C#.NET environment. Any AWS would be highly desirable. The role will involve: Leading support of software predominately written in C#, T-SQL and web languages. Investigating production issues and implementing fixes where necessary. Developing software changes in response to urgent business needs. Evaluating emerging technologies, frameworks, third party libraries and API's. Building and maintaining application monitoring and logging solutions. Enhancing solutions to make the business more efficient. Writing and updating technical documentation. Technical skills Full stack development of production software using C# and .NET. Strong SQL knowledge Worked with application/network monitoring/logging software like PRTG, SQL Monitor, SEQ etc. Experience in delivering an application support service using helpdesk software e.g. Zendesk. Understanding of web languages (HTML, CSS, etc.) Worked with a source control system. Software/ Application Support, Leading Software/ Application Support, C#.NET, SQL, Application Support, AWS, Production issues and fixes, technical documentation, hybrid role 3 days a week in Sevenoaks based office, must be able to drive and own vehicle to get on site.