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Proactive Personnel are working with a well-established manufacturing business to recruit for a Senior IT Analyst to join their International Infrastructure Services team on a full time, permanent basis. The Senior Technical Analyst will be responsible for overseeing a wide variety of analytical and technical assignments offering both IT operational support to users across the business and also working on projects. Duties: Analyse complex technical systems to identify areas for improvement and optimisation & developing strategies to enhance system functionality and performance. Providing day to day IT support for existing infrastructure services and end users. Working on projects leading to the development and deployment of new infrastructure services or EOL activities. Travel across sites to offer on-site support when required. Working closely with the IT Manager to offer support to the team. Requirements: 5 years working within a similar role, ideally offering IT support within a medium-large business. Strong Cisco networking skill (CCNA) Knowledge of Windows client O/S and infrastructure platforms, network environments and concepts and Veeam Backup & Replication. The ability to work well independently with strong organisation skills to prioritise work efficiently. Some team leadership experience would be beneficial. The ability to travel between sites when required. 3rd line support experience. In return: Competitive starting salary with room to progress and develop. Enhanced pension scheme. 25 days holiday bank holidays. Sociable working hours with a early Friday finish. Hybrid model - Fridays from home
Role Responsibilities The role of Senior Technical Consultant within CDW Professional Services is to consult, design, plan and implement complex technical projects. To work closely with the Principal Technical Consultants and other technical teams. The Senior Technical Consultant will also support the Sales and Solutions teams to provide the technical expertise required to close sales opportunities and propose the current plan to better serve our customers. This will typically involve technical presentations, solution demonstrations, solution design/configuration, proposals, bid response documentation, Statement of Work creation, HLD and LLD documentation. Be eligible for Security Clearance and adhere to CDW policies and GDPR Best practices. Typical Deliverables for the Role Be an expert in the required Technologies for your section. Create and deliver technical presentations, solution demonstrations, solution design/configuration, and proposal development. In depth knowledge of multiple technologies is a must. Acts as a mentor and technical escalation point in all areas where they are considered a subject matter expert, providing expert-level knowledge and peer-level review in respect of issue resolution, standards, design, best practice, delivering quality and reference target architectures. Working closely with Account Managers, Project Managers, Solution Architects, Customers, and other parts of the business as required. Design and Deliver implementation services across a wide range of clients, technologies, and requirements. Creation of technical documentation Low Level Designs High Level Designs Diagrams, BoM Statement of Works (SoW) Design, implementation, migration and testing of technical solutions. Creation and presentation of customer facing documentation. Involvement and running of project design workshops. Renew/upgrade required certifications. Works with clients on assigned projects to identify commercially viable, technical, solutions to business problems and streamlining of business process. On behalf of a client and CDW, takes responsibility for ensuring that assigned projects are executed and completed within agreed time, quality, scope and costs parameters and that an appropriate level of governance is applied to maintain and manage risks, changes and issues. Accountable as a lead technical role in one or more projects on which they are assigned, ensuring that solutions are adequately captured in a Statement of Work or Project Initiation Document, analysed, designed, and delivered to recognised industry or CDW best practices. Manages one or more teams of consultants assigned to projects, for the duration of a project. To assist in the design of Proof-of-Concept scenarios, Type Approval activities in the CDW labs and for a client's needs To help in the creation of test type documentation and test scenarios. Ensures personal objectives and set KPI targets are met or exceeded. Proactively questions and evaluates existing systems, standards, documentation, and procedures and makes recommendations for improvement. Accountable for embracing and enhancing CDW's brand, and that of Operations and Professional Services, inside and outside of CDW. Certifications Essential Skills Cisco/route/switch Palo Alto Fortinet Cisco Firepower / ASA Cisco ISE F5 Checkpoint Essential Certifications CCNP Security CCNP Enterprise Fortinet NSE4,5,6 Palo Alto PCNSA Checkpoint CCSA Desirable Skills HPE/Aruba VMWare NSX Cisco SDA Cisco ACI SDWAN Checkpoint firewalls Juniper Desirable Certifications CCIE CCNP Enterprise Palo Alto PCNSE Fortinet NSE7 Checkpoint CCSE Knowledge & Experience Holds, maintains, and continues to develop industry-recognised expert-level technical relevance through prior experience from being involved in delivering complex projects, appropriate vendor certifications, technical training in core and associated skills (multi-skilled), vendor relationships, industry awareness and attendance / participation in trade/vendor events. Can continually demonstrate exceptional skills in time-management, planning, sales and all types of communication. Has proven extensive commercial awareness, able to protect the interests of CDW in all aspects of professional services delivery. Is able to continually demonstrate comprehensive knowledge and experience of technical infrastructure hardware, software and solutions, as well as extensive expert-level technical experience in one or more relevant fields. Is able to continually demonstrate delivery of quality and consistency whilst delivering excellence and at the same time continuing to strive for improvement. Prior experience working in an IT Services organisation, IT channel, or value-added reseller.
Role: Technical Support Specialist Location: Cheshire / Crewe Salary: Up to £28,000 Reporting to: Technical Manager Overview: Join our dynamic team as a Technical Support Specialist, where you'll play a pivotal role in delivering top-tier IT assistance to our valued clientele. Embrace a vibrant workplace culture that fosters growth and rewards initiative, while enjoying competitive benefits and ample opportunities for career advancement. Key Responsibilities: Collaborate closely with team members to provide comprehensive support solutions. Deliver first-line helpdesk assistance to customers, addressing inquiries with efficiency and professionalism. Conduct on-site installations and offer hands-on support as needed, ensuring seamless integration and optimal performance. Utilize advanced diagnostic skills to identify and resolve software and hardware issues, both remotely and through site visits. Uphold a superior standard of customer care, proactively communicating with clients to provide timely updates on issue resolution progress. Adhere to all company health and safety protocols and policies, prioritizing the well-being of all stakeholders. Flexibility to undertake additional duties as required by business demands. Personal Qualities and Skills: Exemplify professionalism in all interactions and tasks. Demonstrate a strong drive for career advancement and continuous learning. Display adaptability and a proactive approach to problem-solving. Exceptional communication abilities, particularly adept in phone and video conversations. Possess a determined and ambitious mindset, eager to exceed expectations. Maintain a polished and well-groomed appearance. Exhibit outstanding punctuality and attendance records. This role is suitable for a candidate who is looking to get into a technical support role. If you are interested then please apply or send your CV to ( sophie . allen @ nextech - group . co. uk)