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About The Role Customer Service Advisor Skelmersdale Good salary, great team and additional benefits Monday to Friday, full time hours, no evening or weekend working Customer Service Experts local to Skelmersdale? A rewarding job just for you! Excellent at listening to customers, understanding their needs, and resolving their enquiries over the phone? This is the career you have been looking for! Here are some quick questions to help you: Do you enjoy helping customers and have experience doing so over the phone? Are you great at listening and asking questions to find the right solutions for customers? Do you want a career rather than a job? Are you looking for a rewarding job in an established company where your work is valued? If so, let us recognise how important you are and support you in a career you will enjoy. This is your chance to shine at the UKs leading hygiene services company and you will love it here... This role is so much more than customer service. You'll join a friendly, engaging contact centre team, speaking with existing and new customers about our products and services. We'll support you and help you develop in your career here too, enhancing skills you have and learning new ones. You'll find this a vibrant, fun place to work, with a real family feeling, one of many reasons you will love it here. The hours are great too you'll be working Monday to Friday (guaranteed full-time hours), with no evening or weekend working. Further benefits include discounts to help with living costs. Your role as Customer Service Advisor at Direct365 You'll be talking to new and existing customers each day on our contact centre. You'll need excellent communication skills for great conversations by phone and e-mail. Computer skills are really important too, to update our database while speaking with our customers. Experience in a contact centre would be an advantage. Customers are at the heart of what we do, so your ability to build rapport and influence is important. Most important is a can-do attitude, someone who really cares and takes pride in their work In return for your commitment and expertise as a Customer Service Advisor, you will get: A salary of £22,500 in a secure, permanent full-time position No weekend or evening working great hours Monday to Friday (37.5 hours a week) Amazing employee discounts with major supermarkets and retailers with phs Perks' Training to expand your skills. We offer accredited ILM training through external and in-house training Apprenticeship opportunities on completion of the probationary period 23 days holiday plus bank holidays (31 days in total) plus a Buy / Sell holiday scheme Free Parking onsite so no parking costs Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more... If you enjoy a role where you get to improve customer satisfaction with every person you speak with, we want to hear from you. Apply Now About us At Direct365, our vision is to be the UK's number one provider of essential workplace products and services for small businesses. We value helpfulness, reliability and innovation within our employee base, and believe in giving everyone the freedom to do what they do best. Our aim is to combine our buying power with friendly expert advice for everyone's peace of mind that the job's well done. Direct365 is part of the phs Group, the UKs leading Hygiene Services provider. phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 61 years of business. Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct, Direct365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
About The Role Telesales with great hours, no evening or weekend work Business Development Executive Skelmersdale £36,225 OTE with guaranteed base salary £23,625 Full Time position and great hours Monday to Friday Good news! A rare chance to join our successful Telesales team at Direct365 in Skelmersdale has arisen. If you're experienced in Telesales, Account Management, winning new business, and are happy in an office-based team this is the role for you. Do you enjoy building rapport with customers? Are you great at listening, asking questions to understand needs, and finding solutions? Are you polite, professional, positive, and confident? Do you love achieving sales and exceeding targets? Does a sales role with no evening or weekend work sound ideal? If you answered "Yes", then we would love to hear from you. This role will suit you if you've had success in a Telesales, Account Management or Business Development role. You'll own the full sales cycle from initial call to close. And you'll be supported and rewarded for a job well done. Your role as a Business Development Executive at Direct365: You'll be calling our business customers to develop and enhance relationships by identifying our customers' needs. Matching our products to customers' needs through cross-selling. Providing quotations and ordering the services for our customers. There are varied campaigns and targets regarding our core products and services. You'll develop a pipeline of short term and long term prospects. The role involves a mixture of cold calling, warm calling and solution selling, following up on leads, and negotiating to close deals. There will be KPIs for you to achieve both personally and for the business. We work as one team, take ownership of challenges, and follow up on all leads to ensure they're quoted promptly and accurately. What you will need as a Business Development Executive at Direct365: Outbound Telesales experience is essential. A proven track record of longevity too someone with integrity who wants to build a career with us. To learn and retain our product and pricing information to match the right product to the customer's need. Building great business relations is key being polite, articulate, and being able to think on your feet to provide the best solutions. You'll need to be organised, determined, resilient and self-motivated, with a passion for customer care and the competitive nature required to be successful. Experience with Microsoft packages and using a CRM are required, as we use multiple systems to provide the best service. As the role is office based you will need to live locally to Skelmersdale (WN8 9RD) In return for your commitment and expertise, you will get: A good salary of £23,625 with OTE £36,225 in a permanent full-time position. Great working hours Monday to Friday (37.5 hours). No weekend or evening working. Training opportunities within the business to expand your skills including NVQs. We offer accredited ILM training through external and in-house training. Free parking onsite that will save you a fortune. Amazing employee discounts c.£1,000 p.a. with major supermarkets and retailers. 31 days holiday (inclusive of bank holidays), plus a Buy and Sell' holiday scheme. Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more... What can the role and Direct365 offer you? At Direct 365 we love our vibrant office environment. As a business, we pride ourselves upon our commitment to our employee's personal development; supporting you in reaching your own goals as well as working collectively to continue the success of the company. As the newest member of the Business Performance Team, you will be warmly welcomed into a friendly atmosphere; accompanied by team members with dynamic and innovative mindsets, striving to drive real results. We are looking forward to hearing from you. Take the next step in your Business Development career Apply Now About us At Direct365, our vision is to be the UK's number one provider of essential workplace products and services for small businesses. We value helpfulness, reliability, and innovation within our employee base, and believe in giving everyone the freedom to do what they do best. Our aim is to combine our buying power with friendly expert advice for everyone's peace of mind that the jobs well done.
About The Role Account Manager Skelmersdale Good salary, great team and additional benefits Monday to Friday, full time hours Account Managers the ideal role awaits you! Apply now... Do you have a passion for customer excellence and account management? Are you determined and competitive when negotiating and great at balancing customer needs while achieving business KPIs? Do you possess excellent communication skills with a confident, approachable and professional manner? Are you ready to take the next step in your career? If so, we have fabulous news for you! We're looking for the right person to join us at Direct365 in a newly created Account Manager role, with a focus on account management, retention, and customer service. The successful candidate will be an experienced, motivated sales professional who will manage and grow existing key accounts through contract renewals, upgrades, and cross selling additional products and services. You will be responsible for strategic planning and account management across designated customer sectors and take full ownership within your jurisdiction. Your aim will be to successfully retain and grow existing accounts, driving sales strategies and hitting and exceeding monthly KPI's. Your role as Account Manager at Direct365 Manage our portfolio of Key Accounts within Direct365 develop strong relationships with key stakeholders within client's organisation to gain understanding of their unique needs and challenges. Build and maintain excellent knowledge of our full suite of products and services in order to understand customers' needs. Develop bespoke account plans and strategies to ensure we give confidence in our services and solutions and optimise growth. Proactively look for opportunities to up sell/cross sell products and services to enhance the customer experience and increase revenue. Retention of Key Accounts end to end ownership of the client relationship, identifying accounts at risk of cancellation, contract negotiations and renewals. Be innovative and forth coming with ideas in order to improve service to customers reducing the risk of customer cancellations. Deliver excellent customer care and administration whilst liaising with other departments to resolve customer queries to assist with retention of all customers. To ensure that customer complaints/cancellations are resolved promptly to the customers' satisfaction and handled at the first point of customer interface. Collaborate with cross-functional teams to develop the concept of One Team One Organisation, taking ownership of challenges and foster an environment of continuous improvement. The ideal candidate for our Account Manager at Direct365 Minimum 2 years' experience within a sales through service role. A successful track record in achieving objectives and KPI's. A determined, outgoing and competitive attitude with a passion for customer care and track record in negotiating and balancing customer needs/expectations with business KPI's. Excellent time management skills. Team player, with the ability to always portray a positive attitude. Excellent telephone communication skills with a confident, approachable and professional manner. Ability to manage difficult situations and the stress associated with them. Excellent soft skills including listening, motivating and communicating. Well presented with a positive, proactive approach. IT Literate MS Office, Excel, Outlook, PowerPoint packages and the ability to adapt to new CRM systems. In return for your commitment and expertise you will benefit from: A salary of £23,100 in a secure, permanent full-time position. No weekend or evening working great hours Monday to Friday (37.5 hours a week). Amazing employee discounts with major supermarkets and retailers with phs Perks'. Training to expand your skills. We offer accredited ILM training through external and in-house training. Apprenticeship opportunities on completion of the probationary period. 23 days holiday plus bank holidays (31 days in total) plus a Buy / Sell holiday scheme. Free Parking onsite so no parking costs. Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more... If this sounds like the career you've been looking for, we want to hear from you. Apply Now About us At Direct365, our vision is to be the UK's number one provider of essential workplace products and services for small businesses. We value helpfulness, reliability and innovation within our employee base, and believe in giving everyone the freedom to do what they do best. Our aim is to combine our buying power with friendly expert advice for everyone's peace of mind that the job's well done. Direct365 is part of the phs Group, the UKs leading Hygiene Services provider. phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 61 years of business. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.