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Service Advisor - Toyota Sandhurst £28,820pa OTE circa £37k Create experiences you can be proud of. Working with world-class brands as a Service Advisor, you'll have the drive to deliver outstanding and trusted experiences for our customers. As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim. What we can offer you 33 days' annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available Retail discounts that save you money every day Gym discounts, cash healthcare plans, and a cycle-to-work scheme Car discounts for new and used purchases and servicing Flexible pension scheme and Sharesave scheme to grow your savings Family-friendly policies that help you spend more time with the people that matter A wellbeing programme to support you and your family An internal colleague recognition system to celebrate achievements A community volunteering day What you'll do day to day Handling inbound & outbound telephone calls to existing customers (No Cold-Calling) Responding to customer email enquiries Quickly identifying the needs of the customers and guiding towards the service or product that will best meet their requirements Providing a high level of customer service which will allow you to build relationships with our customers to retain business Being organised and self-motivated to ensure targets and deadlines are met To up-sell additional brand products Helpful skills and qualifications Don't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you. Ability to provide a first-class customer service with energy and enthusiasm A passion for your role and the tasks you undertake An effective multitasker who is methodical and efficient Has a genuine desire to help people and the team Attention to detail Be IT alliterate with the ability to use multiple systems at once Who we are Inchcape is a global automotive group that sells, services, and repairs the world's best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz. But you don't need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. That's why we believe Inchcape is for everyone.
An innovative, sustainability focused, energy management consultancy are looking for an Account Manager to join the business. You will be required to deliver on client retention and growth, while ensuring that client requirement are met. The ideal candidate will need to have a strong background within the energy/utilities industry within a similar role, have a good knowledge of flexible energy procurement and used to account managing property companies. If you have the skills required and have worked for an energy / utilities consultancy, apply today! Key responsibilities: Generate sales among client accounts, including upselling and cross-selling; Operates as the point of contact for assigned customers Develops and maintains long-term relationships with accounts Makes sure clients receive requested products and services in a timely fashion Communicate client needs and demands to operations team and Directors as appropriate Forecast and track client account metrics To report against internal and external KPIs and SLAs Manage client projects, working to carry out client goals while meeting company goals Identifying opportunities to grow business with existing clients Collaborate with sales team to reach prospective clients Keep records of all client transactions and communication. Skills and experience required: B2B Account management in an energy / utilities / broker / consultancy Able to work well with teams from different departments to achieve organisational goals Excellent communication, project management, and leadership skills Able to present ideas and results to different stakeholders across the business The ability to work alone and take a lead when required Able to adapt to the ever-changing environment and reacting quickly to meet challenges What is in it for you? Hybrid-working - Homebased / x1 day Sandhurst / x1 day client office London Bridge Salary up to £57k Bonus Benefits - excellent progression opportunities, bonuses, great package - holidays, pension