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Job Title: Collections Manager Location: Rotherham Salary: Up to £35,000 Hours: Monday to Friday 9 am to 5:30 pm Benefits: 25-day annual leave entitlement, plus bank holidays. A Continuous Learning Program to keep you in the loop with relevant progression within the business and changes to economic mechanics, policies, and procedures. Free onsite parking. Employee assistance programme, and financial well-being support Great discounts with leading high street names. If you are a member of a professional body, then do let us know because we may consider covering the cost of your annual subscription/membership. Workplace Pension is provided by Scottish Widows About the Role: We're thrilled to be working on a fantastic new opportunity for a seasoned Collections professional who possesses a solid grasp of Consumer Lending, Vulnerable Customers, and TCF principles to join a growing consumer finance lender. As a Collections Manager, you'll lead a small team of 3, spearheading the development and execution of an efficient collections strategy while providing mentorship and direction to team members. Your extensive experience in Collections will be paramount, coupled with a comprehensive understanding of regulatory requirements governing late payment collections. Your meticulous attention to detail will shine through, complemented by your proficiency in Microsoft Office suites, notably Outlook, Word, and Excel. Moreover, your capacity to swiftly adapt within a rapidly evolving environment will be instrumental in driving success. Responsibilities: To develop and implement effective collections strategies to maximise income and productivity. and success rates whilst maintaining positive customer relationships. Ensure compliance with all regulatory guidelines and internal policies as well as staying abreast of Industry trends and best practices. Manage a team of Collections and Business Support Officers, providing guidance, support and training as required. Develop and encourage team members to be the best that they can be. Undertake regular account and telephone audits of team members to ensure compliance with all regulatory guidelines, and internal policies and to identify any training and coaching requirements. Conduct quarterly reviews with all team members to provide feedback on performance/audits and identify any future potential learning and development needs. Ensure the well-being of all team members. Ensure the timely reconciliation of all financial tasks relating to the collection of all customer payments. Prepare regular reports on collections activity presenting data and insights to Senior Management. Collaborate with cross-functional teams including sales, risk and compliance, underwriting and customer service to resolve complaints and escalate customer issues. Contribute to our credit decision process. To manage the onboarding of all new suppliers ensuring that supplier records are managed and maintained with the most up-to-date information in line with internal policies and procedures. To develop strong working relationships with Colleagues, Suppliers, Partners, and other service providers as necessary. Apply all aspects of the desired consumer outcomes of Treating the Customers Fairly (TCF) and Consumer Duty Experience required: Educated to GCSE level in both Maths and English. Solid consumer lending related Collections experience ideally as a team leader or manager or a senior Collector keen to move into a leadership role Knowledge of unsecured lending and the Consumer Credit Act 1974 relating to the same. Excellent communication skills both written and verbal. Patience and Resilience Strong organisational skills with the ability to multitask and prioritise workloads. Ability to work as part of a team and independently if required. Hands-on and able to develop and implement effective collection strategies Trusting Stellar Select: At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success. Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness. Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes: Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success. 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role. Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction. Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations. Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions. Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process. Matching to Other Roles: Your journey doesn't end with one opportunity. We explore matches to other roles based on your experience and interests. For more information regarding the role of Collections Manager please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC
Please note that Eden Futures is not able to offer Sponsorships at this time. Are you a compassionate and driven individual looking for a career that makes a real difference in people's lives? At Eden Futures, we are dedicated to empowering those with learning disabilities, enduring mental ill health, autism, and other complex needs. We are eager to connect with passionate individuals who are committed to providing person-centred care. If you have the empathy, resilience, and dedication it takes to enrich the lives of the individuals we support, we want to hear from you! If you haven't worked in care before, we will provide you will all the support required. When you first join Eden Futures, you will be paid for completing a comprehensive Induction Programme involving face-to-face training, e-learning and shadowing experienced members of your team. For those new to care, we will make sure that you are given the support to complete your Care Certificate and gain a nationally recognised Level 2 qualification in Health and Social Care or relevant to your role, partnering with our provider company Paragon Skills. Roles are paid at an hourly rate (£11.44 per hour). The salary shown is as a per annum equivalent for information only. The higher rate is applicable to those aged 23 years and over and based on 42 hours per week. NLW applies and will be pro rata'd based on contracted hours. We are flexible regarding full or part-time hour contracts and we will also consider candidates who may be looking for Bank. Shifts can vary across days, nights and weekends, offering you the flexibility to work around commitments you may already have. Our application process Our organisation is committed to safe and fair recruitment, safeguarding and protecting those we care for and serve. We make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care. As part of our application process, we carry out telephone screening with our candidates. At Eden Futures we support vulnerable adults and therefore roles that require contact with our service users are exempt from the Rehabilitation of Offenders Act 1974. Before joining us you will be required to have an Enhanced DBS Check. Further information will be provided to you at the telephone screening stage. As per our privacy notice, all pre-employment checks are carried out by our third-party provider, Adecco. It's a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with vulnerable adults. As a Support Worker you will receive the following benefits: Take your Birthday off plus 5.6 weeks of holiday Continuous Learning & Development opportunities - including access to bespoke training, Apprenticeships in Health & Social Care and Business and Leadership & Management Health Cash Back and Pension Scheme Eligible for £500 bonus through our refer a friend scheme (unlimited referrals) Enhanced pay for maternity or paternity leave Blue Light Discount Scheme Eligibility for COSTCO membership Main Responsibilities Support service users to lead a full and active life in line with their wishes and choices, considering their assessed needs and individual support and care plans, participating in the development of plans where applicable Support individuals to stay safe, taking appropriate action to safeguard their welfare and protect them from abuse wherever possible Provide emotional support when needed, maintaining a person-centred approach Support service users to participate in chosen social activities and services in their community, manage their finances and medication responsibly, help with practical tasks around the home, and respectfully support with personal care, hygiene and healthcare You will be an informal point of contact for those in the service users circle of support (e.g. Families and Social Workers) Accurately report and record any issues related to the care and support of our Service Users to monitor their health and wellbeing Comply with Health and Safety regulations and have regard for the Health, Safety and Welfare of others Form appropriate relationships with those we care for and maintain professional boundaries in work. Work within organisational policies, procedures and guidance. Committed to demonstrating the organisations values and behaviours in their work. The Ideal Candidate Caring and compassionate, having a genuine passion for wanting to help our service users lead a full and active life to enable them to achieve as much independence as possible We understand that not everyone has experience of working in the care sector, and that's why we recruit individuals based on their values Ability to remain positive when there are challenging days - you have the chance to positively influence how someone feels and that is no small thing You'll enjoy working as part of team as well as using your own initiative, and have a willingness to support your colleagues when needed
Please note that Eden Futures is not able to offer Sponsorships at this time. Are you a compassionate and driven individual looking for a career that makes a real difference in people's lives? At Eden Futures, we are dedicated to empowering those with learning disabilities, enduring mental ill health, autism, and other complex needs. We are eager to connect with passionate individuals who are committed to providing person-centred care. If you have the empathy, resilience, and dedication it takes to enrich the lives of the individuals we support, we want to hear from you! If you haven't worked in care before, we will provide you will all the support required. When you first join Eden Futures, you will be paid for completing a comprehensive Induction Programme involving face-to-face training, e-learning and shadowing experienced members of your team. For those new to care, we will make sure that you are given the support to complete your Care Certificate and gain a nationally recognised Level 2 qualification in Health and Social Care or relevant to your role, partnering with our provider company Paragon Skills. Roles are paid at an hourly rate (£12.00 per hour). The salary shown is as a per annum equivalent, based on 42 hours per week, for information only. We are flexible regarding full or part-time hour contracts and we will also consider candidates who may be looking for Bank. Shifts can vary across days, nights and weekends, offering you the flexibility to work around commitments you may already have. Our application process Our organisation is committed to safe and fair recruitment, safeguarding and protecting those we care for and serve. We make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care. As part of our application process, we carry out telephone screening with our candidates. At Eden Futures we support vulnerable adults and therefore roles that require contact with our service users are exempt from the Rehabilitation of Offenders Act 1974. Before joining us you will be required to have an Enhanced DBS Check. Further information will be provided to you at the telephone screening stage. As per our privacy notice, all pre-employment checks are carried out by our third-party provider, Adecco. It's a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with vulnerable adults. As a Support Worker you will receive the following benefits: Take your Birthday off plus 5.6 weeks of holiday Continuous Learning & Development opportunities - including access to bespoke training, Apprenticeships in Health & Social Care and Business and Leadership & Management Health Cash Back and Pension Scheme Eligible for £500 bonus through our refer a friend scheme (unlimited referrals) Enhanced pay for maternity or paternity leave Blue Light Discount Scheme Eligibility for COSTCO membership Main Responsibilities Support service users to lead a full and active life in line with their wishes and choices, considering their assessed needs and individual support and care plans, participating in the development of plans where applicable Support individuals to stay safe, taking appropriate action to safeguard their welfare and protect them from abuse wherever possible Provide emotional support when needed, maintaining a person-centred approach Support service users to participate in chosen social activities and services in their community, manage their finances and medication responsibly, help with practical tasks around the home, and respectfully support with personal care, hygiene and healthcare You will be an informal point of contact for those in the service users circle of support (e.g. Families and Social Workers) Accurately report and record any issues related to the care and support of our Service Users to monitor their health and wellbeing Comply with Health and Safety regulations and have regard for the Health, Safety and Welfare of others Form appropriate relationships with those we care for and maintain professional boundaries in work. Work within organisational policies, procedures and guidance. Committed to demonstrating the organisations values and behaviours in their work. The Ideal Candidate Caring and compassionate, having a genuine passion for wanting to help our service users lead a full and active life to enable them to achieve as much independence as possible We understand that not everyone has experience of working in the care sector, and that's why we recruit individuals based on their values Ability to remain positive when there are challenging days - you have the chance to positively influence how someone feels and that is no small thing
Role overview As a Retail Optical Assistant at Vision Express, you'll assist our customers in finding and selecting eyewear that meets their needs. You'll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments. Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You'll play a key part in our mission of helping our customers to See More and Be More' by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle. Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further. Who are we? We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you! Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Who is the perfect candidate? Provide excellent customer service, with the ability to provide personalised assistance to customer and address their needs and concerns Great communication and rapport building to translate professional terminology into language understandable to patients Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations Ability to work as part of a team, with colleagues across the whole store The ability to work under pressure and handle challenging situations in a fast-paced retail environment Confidence, passion, drive and enthusiasm Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets Arrange and maintain the stores look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance. Anything else you should know? Sales and performance-based bonus Targeted incentives Pension scheme Life Assurance - 2 x your basic annual salary Private medical cover for you and your family Free eyewear annually with eligibility from day one of joining us! Opportunities to get involved in the OneSight EssilorLuxottica Foundation Discounts throughout the year for your friends and family Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme And so much more!
The Role: IBA Subject Matter Expert The purpose of this role is to process and control accounting transactions and provide technical support to IBA and business colleagues relating to more complex accounting activities associated with our clients' insurance policies. This role is instrumental in protecting our clients' money under the CASS 5 rules whilst providing an efficient and compliant service to our stakeholders. This is a fixed term contract for 6 months. We are open to accommodating various working arrangements and are happy to discuss options for part-time, full-time, job share, and flexible hours. Responsibilities: Management of own workload effectively prioritising to exceed targets and quality standards as per own & departmental objectives Build and maintain excellent professional relationships with internal & external stakeholders Support and coach other members of the IBA team to achieve departmental objectives Provide training and technical support to new recruits and other members of the IBA team Take full responsibility for investigating and resolving more complex queries in a timely and accurate manner Comply and assist with the development of Group and departmental policies & procedures Identify, record and investigate root causes of breaches of company policy & CASS rules Participate in ad hoc tasks and projects as required Anticipate issues and identify continuous improvement & lean solutions Actively identify and pursue opportunities for self-development and complete all mandatory raining in required timeframe Work with the IBA team and business to implement best practice and process improvements Support audit and other information requests as required Adhere to the expected behaviour standards for the role Experience: A minimum of 1 years' experience of working in a financial services environment Strong analytical and problem-solving skills Excellent attention to detail and accuracy Proficient in using MS Office including Excel & Word Strong communication and interpersonal skills Ability to manage conflicting responsibilities to achieve targets Ability to explain complex issues clearly Further information: As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more If supporting the local community, engaging with charities and having the opportunity to give something back' interests you, you have the opportunity to take an extra day to support this with a Volunteering day. We also offer a wide range of discounts including a kids pass giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law. REF-213 608