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Job Introduction Are you ready to be at the forefront of supporting healthcare professionals to navigate challenges in their clinical practice? We are thrilled to offer a compelling opportunity for a Case Manager to join our expert Case Handling team, hybrid working from our Leeds, London or Edinburgh offices. As the world's leading Medical Defence Organisation, we specialise in assisting healthcare practitioners facing a variety of issues, from complaints to ethical dilemmas. Our Case Managers play a crucial role in ensuring members feel supported and secure in their careers, protecting their reputation and financial well-being throughout these challenging times. In the role of Case Manager, you will serve as a knowledgeable and professional first point of contact for member enquiries via our telephone advice line and will manage a diverse caseload. You will guide cases from inception to resolution with strategic thinking and precision, working collaboratively with a team of experienced professionals. Training and mentorship will empower you to become an expert in the field of medical law and ethics, paving the way for a thriving medicolegal career. This exciting opportunity would suit a wide range of individuals, whether you're a graduate eager to launch your journey in medical law, a legal professional seeking a new direction, a healthcare expert within the NHS, or an independent Case Manager with existing experience. If you possess a passion for supporting healthcare practitioners and a keen interest in medical law, the Case Manager role at MPS could be the perfect fit for you. Join us and be part of a dynamic team dedicated to making a meaningful impact in the healthcare community. Role Responsibility As our new Case Manager, you will: Be the first point of contact for member queries on our telephone advice line. Provide medicolegal and ethical advice to members. Proactively manage assigned case files of varying complexity such as general advice, complaints, inquests and regulatory issues. Determine the level of member assistance to be granted in accordance with the membership policy and benefits on individual cases. Deliver fair treatment and outcomes for members at all times, remaining compliant with associated policies and standards. Other responsibilities may include presentations, article writing and coaching. The Ideal Candidate Has a genuine interest in medicolegal and ethical challenges Displays professionalism and resilience Handles pressure with determination Works well in a team, whilst also having the confidence to work autonomously Has excellent time management and prioritisation skills Tackles complex issues with a keen eye for detail and with the ability to make pragmatic decisions Possesses strong verbal and written communication skills The list below is beneficial, but not essential: Familiarity with medical law and ethics File and case handling experience Past exposure to clinical or healthcare environments Application Process We encourage interested candidates to submit their applications promptly as we will be contacting applicants throughout the recruitment period and reserve the right to close the advert should we receive a high volume of suitable applicants. Package Description Up to 15% discretionary annual bonus 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us) 25 days annual leave plus flexible bank holidays (option to buy/sell 5 days) Private Medical Cover Healthcare cash plan 6x salary death in service Paid volunteering day A personal GP service enabling you to get a video consultation with an NHS-registered, private GP Employee Assistance Programme A range of shopping discounts from major high-street retailers About the Company The Medical Protection Society Ltd (MPS) is the world's leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world. We are a not-for-profit organisation, meaning member's subscriptions are either invested into bettering the organisation, colleagues and products, or kept safe should members require support for complaints or claims arising from professional practice. Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions. To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully funded training courses or peer-to-peer support. We want colleagues to feel empowered to deliver positive change, display ambition to push themselves and be determined when faced with a challenge, whilst ensuring members best interests are at the core.
The hourly rate for this role is £12.69 and up to £14.05 across selected locations within London. The importance of your role. Exceptional patient-centred care is at the heart of everything we do and as a Pharmacy Dispenser you'll be part of helping patients feel good. It's everything from the clear advice and care you offer them, to the wide ranges of dispensing services we provide. To provide fantastic patient care as a Pharmacy Dispenser you will work across the healthcare counter and the dispensary to where the patients' needs you most. This is a great opportunity to develop your Pharmacy career and make a difference to the lives of our patients. What you'll be doing day to day. It's all about providing health advice through focussed conversations with our patients, whilst giving clear and accurate answers. Your duties will include: Tailoring conversations with every customer to ensure they leave your pharmacy feeling informed and confident about their healthcare needs. Delivering the technical aspects of the dispensary whilst ensuring the safe supply of medicines e.g. ordering medicines, labelling, dispensing, endorsing and collection of prescriptions. Complying with legal and professional requirements and accepted guidance on professional practice in Boots. Seeking opportunities to engage with GPs and practice teams to promote services and items. Delivering efficient dispensary operations and ensuring dispensing losses are minimised. What you'll need to have. We're offering you an exciting career opportunity and a chance to continue your professional journey. You will need to have an NVQ Level 2 equivalent in Pharmacy Services and may currently be or have previous experience of working as a Pharmacy Dispenser to join us. To work within our dispensaries, you also need to have completed a Medicines Counter Assistant (NVQ2) qualification or equivalent. However, if you have not previously completed this, we'll support your development to complete our training within 6 months of joining us. If you are interested in further developing your professional career, we can support you towards achieving both competency and knowledge based NVQ Level 3 (QCF) qualification in Pharmacy Services to become eligible to register with the GPHC as a Pharmacy Technician. This could then lead to an Accuracy Checking Pharmacy Technician (ACPT) role. As you continue to develop your healthcare knowledge through these qualifications and roles, your pay and benefits will reflect this. This is just one of several routes your career could take you within Boots! Click here to explore how your Pharmacy career can progress with us... Our Diversity and Inclusion commitment. Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance. This role is subject to a DBS/PVG check in certain locations. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. You will have the opportunity to discuss the matter with us before we make a decision. Our Benefits. We have a great range of benefits that go beyond salary and offer flexibility to suit you: Competitive holiday allowance (with the option to buy more days) Boots Retirement Savings Plan pension scheme Discretionary annual bonus scheme Enhanced Maternity / Paternity / Adoption leave pay £100 gift card for colleagues expecting/adopting a baby Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, holiday buying, dental cover, life assurance, restaurant discount cards, activity passes and much more (exclusions may apply, eligible roles only) Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a week Generous staff discount (with enhanced discounts for Boots brands, Boot Opticians and Boots Hearingcare) Access to corporate third-party discounts, including retail, cinema, holidays and more (UK only) Access to the Boots Benevolent Fund, a registered charity that offers support to eligible current and former colleagues in the UK, as well as their immediate relatives, at times of financial hardship. All rewards and benefits are subject to change and eligibility. [#video# https://youtu.be/qqWXIBCy7Y?sisC1ZJN9qILDSv7wo{#400,300#}#/video#]