As a scheduler you will be responsible for the creation of schedules, including shifts and activities, and making sure available supply meets forecasted demand.
Due to the expansion of our Workforce Planning (WFP) department, we are looking for highly motivated individuals with scheduling experience to join our team.
You will be key to helping the WFP department meet the demands of an ever changing contact centre.
The Central Operations Shift Manager ensures a positive delivery experience of orders by planning delivery stations daily headcount from a central perspective.
Please note this is 1 year Fix Term ContractThis position offers an exciting opportunity to make history and become a member of a team whose purpose is to solve complex challenges and create unprecedented customer experiences.
We're looking for creative leaders with a passion for innovation, knack for problem solving, and dedication to creating world-class customer experiences.
Due to company growth and expansion, our client is looking for a Resource Scheduling Analyst who will be responsible for creating, maintaining, and optimising staff schedules using workforce management tools (Specifically - Verint, and or NICE/Genesys or relevant WFM tool).
This role will also ensure that schedules align with forecasts and real-time operational needs.
You'll be
Optimising WFM scheduling to achieve organisational performance objectives, developing tools/techniques/UDA/technology ensuring full use of system is exploited and contractual SLA are met and benefited from the solution.
Due to company growth and expansion, our client is looking for a Resource Scheduling Analyst who will be responsible for creating, maintaining, and optimising staff schedules using workforce management tools (Specifically - Verint, and or NICE/Genesys or relevant WFM tool).
This role will also ensure that schedules align with forecasts and real-time operational needs.
You'll be
Optimising WFM scheduling to achieve organisational performance objectives, developing tools/techniques/UDA/technology ensuring full use of system is exploited and contractual SLA are met and benefited from the solution.