As Scheduling and Planning Manager you will work in a senior capacity to support the leadership team and work to improve the level and complexity of planning for the business in order to better support resource planning, revenue forecasting and growth for the business.
The Permanent Division of Robert Half is currently recruiting for a Scheduling and Planning Manager on behalf of a Construction Services business with offices in Watford.
As a scheduler you will be responsible for the creation of schedules, including shifts and activities, and making sure available supply meets forecasted demand.
Due to the expansion of our Workforce Planning (WFP) department, we are looking for highly motivated individuals with scheduling experience to join our team.
You will be key to helping the WFP department meet the demands of an ever changing contact centre.
Due to company growth and expansion, our client is looking for a Resource Scheduling Analyst who will be responsible for creating, maintaining, and optimising staff schedules using workforce management tools (Specifically - Verint, and or NICE/Genesys or relevant WFM tool).
This role will also ensure that schedules align with forecasts and real-time operational needs.
You'll be
Optimising WFM scheduling to achieve organisational performance objectives, developing tools/techniques/UDA/technology ensuring full use of system is exploited and contractual SLA are met and benefited from the solution.