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Job Title: SAP Administrator Location: Glasgow Contract Type: 6-month Fixed-Term Contract (FTC) My client is seeking a skilled SAP Administrator to join their team on a 6-month FTC basis. The successful candidate will play a crucial role in providing administrative support to their customer service team. Key Responsibilities: - Liaise with customers to ensure efficient order processing and shipment coordination - Input and update customer information on SAP system - Assist in onboarding new customers and providing ongoing support Working Hours: Monday to Thursday: 9:00 AM to 5:00 PM Friday: 9:00 AM to 2:00 PM Ideal Candidate Profile: - Must have prior experience working with SAP systems - Demonstrated resilience and ability to thrive in a fast-paced environment - Have effective communication skills - Must be able to commute between sites If you are a proactive and adaptable individual with a strong background in SAP administration and a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. If you feel you do not hold all of the above qualifications but feel you would still contribute positively to this position, I would still like to hear from you! Please forward your CV to Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Do you have experience in Sales Administration, Logistics or Order Processing? Fancy working somewhere with an onsite gym, free parking, subsidised food and a hybrid work pattern? If so, read on! Duties:- Process Customer orders accurately and in a timely fashion, providing feedback to customers on delivery eta. Proactively deals with customer support messages via telephone or Web promptly to enhance the customer service experience. Accurately records and logs interaction with customers and updates account information within SAP and able to retrieve this information to create reports for management Responds to queries as they arise, liaising with other departments (where necessary) to resolve issues in a timely manner. Highlights/escalates potential issues to line manager, sales team and Operations Manager as appropriate Maintains a good level of knowledge on SAP systems. Familiar with the functions of the system to log in and respond to customer complaints Ensures sensitive information and financial records are kept private and confidential, in compliance with GDPR. Works with management to maintain best practices for efficient communication with customers Develops and maintains knowledge of SAP, including the functions of the system to log in and respond to customer complaints Maintain up to date knowledge of company policies and procedures to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery; ensuring company policy is properly applied to customer solutions Keeps up to date with product range and product knowledge, including new products, services, and promotions on sales. Understanding of POD & Delivery Systems Applies training received on Ultimate Customer Service Programme (UCSP) Contributes to bottom lines sales by increasing customer satisfaction Generates and organises a collection of authorised returns when requested. Works closely with Credit Control if accounts go near or over their account limits and communicate this information to all relevant parties. A good knowledge of Condition pricing and how it is applied within a Sales Order Provides support for customers when logistics issues occur. Minimise logistics costs where possible. Candidate Requirements: Previous experience working with SAP Experience in contracts, project sales etc Exceptional administration, planning and organisational skills. Excellent verbal and written communication skills. Ability to remain discreet and retain confidential information Ability to work independently as well as in a team environment. Ability to build strong working relationships with colleagues and customers Highly motivated, with a positive 'can-do' attitude & tenacity Ability to flex working style and activity to best meet the needs of the business Resilient, with the ability to prioritise and stay calm and collected under pressure High level of proficiency in the use of Microsoft office tools (Word, Excel and Powerpoint) Wanting to learn and develop Location: Bedford office/hybrid Salary: £25,000 Package: 10% OTE Performance Bonus 26 days per annum holiday (exclusive of bank holidays) Pension (6% Employer Contribution/3% Employee Contribution) Life Assurance Advancing People - Recruitment Specialists Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.