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Role overview ID: 2024-5718 Entity: Vistry Region: Vistry North East Department: Sales & Marketing Contract Type: Permanent - Full Time Job Location: Newcastle, Tyne and Wear Date Posted: 03.06.2024 We have an incredible opportunity for a Sales Director to join our team within Vistry North East, at our office in Newcastle upon Tyne. As our Sales Director and reporting to the Managing Director, the Sales Director will manage the designated business unit's sales and marketing function from land purchase, predevelopment, to handover. Key responsibilities include ensuring targets are met in terms of sales, profitability and the highest levels of customer satisfaction. For consideration, we are happy to look at candidates stepping up and would be open to discussing this role as a "Head of Sales" or "Associate Sales Director" for the right person Let's cut to the chase, what's in it for you... Competitive basic salary and annual bonus Company car or car allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Enhanced maternity, paternity and adoption leave Competitive contributory pension scheme Life assurance 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits... In return, what we would like from you... Behave in line with our company values Integrity, Caring and Quality Significant experience with new homes sales, with business unit leadership responsibility Demonstrable strong financial management and commercial experience An inspirational leader and strong team player, with the entrepreneurial ability to operate and excel in a changing and rapidly growing environment Well-developed analytical, oral and communication skills. Excellent organisation skills Experience in inputting into the land purchase process Input into house type mix for either new land offers or replans Ability to add value, by looking to opportunities to increase revenues where appropriate. Gravitas and profile to lead at a senior level and able to demonstrate the ability to influence change and build strong financial management within the business Experience and ability to lead a large and diverse team Strength of character to make their voice heard as part of a strong board of directors More about the Sales Director role... Key to the role is to achieve sales at the budgeted rates and revenues while maintaining the company's standards for customer care, safety and quality. Responsible for generating and managing sales leads from marketing activity, and closely monitoring conversion rates. Ensure the sales department plays an active part in ensuring the business unit maintains NHBC 5 status. Lead, promote & monitor performance and compliance of the Customer Journey. Comply with responsibilities as laid down in the Group's Health & Safety Policy in order to ensure a safe environment for sales department employees and for customers. Working closely with the production, commercial and finance teams to ensure company standards are maintained and target legal completions achieved Actively promote best practice throughout the region; including the general running of the region, setting budgets, minimising risks, maximising opportunities, setting and achieving targets; and seeking to positively influence the progression and growth of the region. Responsible for effectively managing the region's marketing budget to ensure costs are controlled and revenue is maximised, driving the regions operating profit Provide accurate and timely reports to senior management on the development's performance and local competitor activity to facilitate a pricing strategy that maximises the regions and company's profitability Prepare papers for inclusion in the regions board pack, present current issues at Board Meetings and be involved in discussing and influencing all aspects of the business Support the regions land acquisitions, with market research on all prospective sites and ensure a balanced, saleable and profitable mix and site layout, consistent with the market report In conjunction with the Managing Director, manage the regions plot releases so as to maximise efficiency and profit Keep up to date with competitors' activities and initiatives and customer trends Guide the creation of marketing strategies Ensure presentation of the regions image through sales hubs, show homes and marketing suites is maintained to the necessary standard. Work with the construction and customer care teams to ensure plots are completed to an acceptable standard prior to handing over to the customer and that proper customer service is provided after handover. Monitor and respond to customer feedback throughout the buying and aftersales process. Lead, motivate, communicate with, develop and appraise staff to ensure they are fully motivated to achieve best performance Manage the team to help achieve agreed KPI's, such as time from reservation to exchange, solicitor referrals, sales per outlet and cancellation rates. Finally, let's tell you a bit more about us... We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most. You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry. #LI-KM1 Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with
Role overview ID: 2024-5820 Entity: Vistry Region: Vistry Central Home Counties Department: Sales & Marketing Contract Type: Permanent - Full Time Job Location: Cheshunt, Hertfordshire Date Posted: 25.06.2024 We have a great opportunity for an Area Sales Manager to join our team within Vistry Central Home Counties, at our Cheshunt office in Hertfordshire. As our Area Sales Manager, you will work with the sales teams to ensure the agreed sales targets and objectives are met through the effective management of people and activities in line with the Customer Journey. Motivate and support their teams to perform to the best of their ability and achieve the required performance mentioned within the KPI's below. We are pleased to say, this role can accommodate agile working arrangements. Let's cut to the chase, what's in it for you... Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Enhanced maternity, paternity and adoption leave Competitive contributory pension scheme Life assurance 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits... In return, what we would like from you... Behave in line with our company values Integrity, Caring and Quality 5 GCSEs / GCE including Mathematics and English (at C grade or above) A Levels in any discipline Relevant management experience working for a residential house builder within a sales environment Relevant Customer Service and Sales training Ability to effectively handle complaints and difficult situations Excellent proven sales record Strong negotiation and sales skills People management An interest in property and the housing market A good understanding of building regulations and legal obligations Proven management ability Strong planning and organisational skills Patience with the ability to remain calm under pressure Excellent communications skills Ability to deal with people from all backgrounds Friendly, trustworthy and professional attitude Ability to work under pressure and meet sales targets Willing to work weekends on a rota basis Willing to be based at a sales hub and travel to all sales sites, including regional office, within the division Full driving licence Desirable... NVQ, level 3/ 4 Customer Service or Sales More about the Area Sales Manager role... Provide market research information so that the Regional Sales and Marketing Director can agree sales volume and prices. Communicate agreed sales volume and pricing to Sales Teams. Work with legal and Sales Teams to ensure the 28-day reservation to exchange target is met. Liaise with Sales Teams to review offers, part exchange and shared equity schemes and communicate to Regional Sales and Marketing Director. Ensure Sales Advisors are using Serum to effectively prospect manage and generate sales. In conjunction with the build department and Regional Sales and Marketing Director, plan plot releases to ensure the optimum mix, and availability of units. Ensure that Sales Team are provided with current sales prices. Attend build/sales meeting as required and ensure completion of relevant reports. Support the Company's continuous drive to deliver excellent customer service by endorsing and promoting the customer journey, exceeding customer expectations, and leading by example. Work with Senior Sales Advisors and Sales Advisors to ensure that market research analysis reports are completed as required. Undertake customer appointments as and when necessary. Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimise quality of service, business growth, and customer satisfaction. Review site presentation with build/maintenance colleagues to rectify any outstanding items. Review sales information centre, show home and stock unit presentation, both internally and externally and liaise with build/maintenance colleagues to rectify any outstanding items. Ensure a high standard of personal presentation for all sales information centre staff and ensure this is maintained during office hours. Ensure that the presentation of all sales sites, including the sales office, show home and stock units, are both internally and externally of a high standard and work with the Sales Team Leader to remedy any action. Regularly communicate sales transactions to the Regional Sales and Marketing Director. Ensure that the Regional Sales & Marketing Director is aware of any issues at the earliest opportunity Regularly communicate with Area Build and site build staff to ensure correct understanding on customer and plot issues. Attend site sales/build meetings as required to ensure effective prospect management, speedy progress of sales and excellent levels of presentation on all hub developments. Attend prestart and other departmental meetings as required. Ensure all relevant stakeholders are informed of key departmental developments. Ensure you have read and understood the Company's health and safety policies and procedures and promote and comply with them at all times. Report any accidents or near misses immediately to your manager and record them in the accident book. Ensure your workplace is kept tidy and any hazards are eliminated or reported to your line manager. Wear appropriate protective clothing on site at all times. Attend all health and safety training as required by the Company. Induct, with the help of the Site Manager/Maintenance Supervisor, all sales staff and agency staff in health and safety. Induct staff in the lone worker policy. Ensure Sales personnel are using the personal safety devices and mobile phones, and address noncompliance. Manage the recruitment and induction of new employees in line with Company best practice guide. Conduct half yearly and annual appraisals with staff and liaise with Group HR to address development needs.Meet with your team members to disc