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Role overview ID: 2024-5718 Entity: Vistry Region: Vistry North East Department: Sales & Marketing Contract Type: Permanent - Full Time Job Location: Newcastle, Tyne and Wear Date Posted: 03.06.2024 We have an incredible opportunity for a Sales Director to join our team within Vistry North East, at our office in Newcastle upon Tyne. As our Sales Director and reporting to the Managing Director, the Sales Director will manage the designated business unit's sales and marketing function from land purchase, predevelopment, to handover. Key responsibilities include ensuring targets are met in terms of sales, profitability and the highest levels of customer satisfaction. For consideration, we are happy to look at candidates stepping up and would be open to discussing this role as a "Head of Sales" or "Associate Sales Director" for the right person Let's cut to the chase, what's in it for you... Competitive basic salary and annual bonus Company car or car allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Enhanced maternity, paternity and adoption leave Competitive contributory pension scheme Life assurance 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits... In return, what we would like from you... Behave in line with our company values Integrity, Caring and Quality Significant experience with new homes sales, with business unit leadership responsibility Demonstrable strong financial management and commercial experience An inspirational leader and strong team player, with the entrepreneurial ability to operate and excel in a changing and rapidly growing environment Well-developed analytical, oral and communication skills. Excellent organisation skills Experience in inputting into the land purchase process Input into house type mix for either new land offers or replans Ability to add value, by looking to opportunities to increase revenues where appropriate. Gravitas and profile to lead at a senior level and able to demonstrate the ability to influence change and build strong financial management within the business Experience and ability to lead a large and diverse team Strength of character to make their voice heard as part of a strong board of directors More about the Sales Director role... Key to the role is to achieve sales at the budgeted rates and revenues while maintaining the company's standards for customer care, safety and quality. Responsible for generating and managing sales leads from marketing activity, and closely monitoring conversion rates. Ensure the sales department plays an active part in ensuring the business unit maintains NHBC 5 status. Lead, promote & monitor performance and compliance of the Customer Journey. Comply with responsibilities as laid down in the Group's Health & Safety Policy in order to ensure a safe environment for sales department employees and for customers. Working closely with the production, commercial and finance teams to ensure company standards are maintained and target legal completions achieved Actively promote best practice throughout the region; including the general running of the region, setting budgets, minimising risks, maximising opportunities, setting and achieving targets; and seeking to positively influence the progression and growth of the region. Responsible for effectively managing the region's marketing budget to ensure costs are controlled and revenue is maximised, driving the regions operating profit Provide accurate and timely reports to senior management on the development's performance and local competitor activity to facilitate a pricing strategy that maximises the regions and company's profitability Prepare papers for inclusion in the regions board pack, present current issues at Board Meetings and be involved in discussing and influencing all aspects of the business Support the regions land acquisitions, with market research on all prospective sites and ensure a balanced, saleable and profitable mix and site layout, consistent with the market report In conjunction with the Managing Director, manage the regions plot releases so as to maximise efficiency and profit Keep up to date with competitors' activities and initiatives and customer trends Guide the creation of marketing strategies Ensure presentation of the regions image through sales hubs, show homes and marketing suites is maintained to the necessary standard. Work with the construction and customer care teams to ensure plots are completed to an acceptable standard prior to handing over to the customer and that proper customer service is provided after handover. Monitor and respond to customer feedback throughout the buying and aftersales process. Lead, motivate, communicate with, develop and appraise staff to ensure they are fully motivated to achieve best performance Manage the team to help achieve agreed KPI's, such as time from reservation to exchange, solicitor referrals, sales per outlet and cancellation rates. Finally, let's tell you a bit more about us... We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most. You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry. #LI-KM1 Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with
Role overview ID: 2024-5738 Entity: Vistry Region: Vistry Merseyside & Cheshire West Department: Sales & Marketing Contract Type: Permanent - Full Time Job Location: Blackburn, Lancashire Date Posted: 03.06.2024 We have a great opportunity for a Sales Consultant to join our team within Vistry Merseyside & Cheshire West, at one of our developments in Blackburn, Lancashire. As Sales Consultant you will be responsible for carrying out all aspects of the day to day running of the sales and marketing suites in accordance with the Company Policies. Taking ownership for the sales process with customers, maintaining necessary records and documentation during all stages of the Journey, from Reservation to Legal Completion. Excellent customer service, being fully focused on the Customer Journey at all times. Working to company targets and KPIs. Let's cut to the chase, what's in it for you... Competitive basic salary and commission scheme Milage Allowance Up to 33 days annual leave plus bank holidays Private Healthcare Enhanced maternity, paternity and adoption leave Competitive contributory pension scheme Life assurance 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits... In return, what we would like from you... Behave in line with our company values Integrity, Caring and Quality Experience required in the New Homes Sales environment. Experience working in a customer facing role delivering under pressure. Experience in generating leads and sales through telephone based business development. Proven track record of achieving sales targets Proven track record of exceptional sales Excellent IT skills with demonstrable knowledge of Microsoft Office tools Comfortable using multi channel forms of communication Ability to handle complaints and difficult situations Strong negotiation and sales skills Proven track record of successfully completing the sales process with customers Excellent administration and organisational skills Excellent communication skills The ability to work under pressure and meet sales targets. Willing to be flexible in respect of day to day duties and hours worked Willing to travel to all sales sites, including regional offices Full driving licence and access to a suitable vehicle. More about the Sales Consultant role... Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales. Create and deliver informative and clear tours of sites and house plots to all customers. Negotiate with customers to ensure the best sales outcome for the business Utilise all technology available to ensure innovation in generating sales in differing environmental and economic conditions Ensure effective management of sales visits with pre-booked customers ensuring that these are arranged at suitable times and are undertaken effectively. Travel to all sites as necessary for operational requirements. Have a detailed knowledge of all Bovis Homes, Linden Homes, and Countryside Homes. Have detailed knowledge of the development, plots available and to ensure each customer is given every opportunity to purchase a new home. Proactively manage and follow the sales process as set out in the Sales induction training and development and Procedure Guide with every customer. Proactively working as a member of the sales team within the area and demonstrating effective team working skills with others in the Sales team, and other departments. Evaluate each sales process with a customer as to how the sale can be achieved more effectively, efficiently and profitably for the Company. Proactively sell all types of customer extras across all reservations to drive additional profit for the Company. Ensure every customer contact is recorded on the relevant IT system and in line with GDPR. Deal with all customers in a polite, friendly and efficient manner. Ensure that customers are kept fully and regularly informed of the progress of their purchase. Respond to all cancellations making every effort to save' and if necessary re negotiate the reservation and at all times identify the reason for cancellation and offer any suitable alternatives within other developments. Have detailed knowledge of all relevant purchase assistance schemes, alternative site and house type options as directed by the Company, to ensure every customer is offered a bespoke choice of sales and purchase options for them. Work with the Site team to understand the progress of build of current plots, and prospective plots in order to provide customer information to the site and, in turn, clearly communicate with the customer. Implement the Company's continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations. Deliver high quality home demonstrations in conjunction with the build teams in the home that the customer has purchased. Take responsibility for all company property and equipment. To work professionally with highest standard of presentation of the sales area to be maintained at all times. Finally, let's tell you a bit more about us... We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most. You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry. #LI-KM1 Benefits Agile Working Offers a flexible way of working. Annua