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Our client is a growing business a market leader within the packaging industry, they are agile, customer-centric and fast-paced. The working environment includes: Modern office setting Company perks Supportive, friendly team Ongoing training and development opportunities They have an opportunity for a Customer Services Administrator the role will be responsible for processing all customer orders and requests; checking production requirements, ensuring artwork and formulas are correct. Update customers with lead times and keep informed throughout the process. Key tasks: Oversee day to day running of customer requests and emails Quoting and support in the completion of customers RFQs/tenders Check orders, ensuring a high level of accuracy against quote/previous orders Raise Corrective Action Reports for both customer issues and internal errors and investigate to completion - Customer relations and wider account management Liaise with production on capacity, lead times etc General administrative and reception duties (as required) Essential: Proficient use of Microsoft Office, Word & Excel Strong administrative experience with great attention to detail The ability to multi-task and prioritise A positive approach to customer service with a good telephone manner Experience in preparing accurate and timely technical documentation Experience of generating quotes A technical aptitude and the ability to develop an understanding of technical information Strong interpersonal skills Benefits: Competitive salary Regular Company events Company pension Cycle to work scheme Employee discount Free parking On-site parking Private medical insurance Referral programme Store discounts Loyalty bonus Monday to Friday office working - 9.00am - 5.00pm Office based role Please apply today for immediate consideration to or me me on for further information on this exciting opportunity.