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Reports to: Manrose Sales Director No of reports: 1 Location: 100% onsite, Reading Package: Salary £28k negotiable depending on experience, plus standard company benefits. Manrose Ventilation, part of Volution Ventilation UK, trades with all major UK electrical wholesalers. Manrose manufacture a full range of domestic extractor fans, ducting and Ventilation accessories. We also cover electric heating with panel heaters and hand driers in keeping with the heating and ventilation market. Job profile: We have a rare opportunity for a Technical Support Team Lead to overlook the Technical Support team, supporting 1 other member of staff, and take responsibility for running the day-to-day department operations; providing technical support to external sales, customers, and other departments within Manrose. This position would suit a candidate who is seeking their first role into a management role and holds experience of training others on systems and products, and meeting KPIs. You will preferably have basic knowledge and understanding of the principles of air movement, ability to understand electrical wiring diagrams and other technical drawings. Training will also be provided. As a Technical Support Team Lead, your responsibilities will include: To supervise and provide on the job support to the Technical Support Advisor (1). Ensure all customer queries either by email or telephone are responded to in a timely and accurate manner. Provide technical/ application/ specification and selection support, to Customers, external sales managers, Export team, and internal quotations To maintain a technical product library for all Manrose products. To provide technical and wiring guidance to contractors and others regarding the installation of Manrose products. To complete all relevant documentation and administration necessary to ensure the smooth running/working of the department, and for Audit purposes, as required. To establish and consolidate a good working relationship with internal and external sales personnel, together with other departments. To ensure you are technically aware and up-to-date with any new products and developments and building regulations and train others in the team as needed. To assist in maintaining Clear to Zero on all team emails and enquires as well as Schemes. Ensure that agreed timeframes are adhered to, maintaining both internal and external customers' satisfaction. Performance management of team member; i.e. sickness, holidays, ensuring all policies and processes are adhered to. To be successful in this role, you will have the following skills and experience: Must be computer literate with the ability to learn, operate and develop the Technical Support team's computer system (Epicor). Good telephone manner essential, with the ability to communicate professionally with people at all levels, internally and externally. Effectively delegates, monitors performance and motivates team member(s). Previous experience of managing KPIs and Targets, and understanding how these impact the business in terms of cost and profit and focuses on improving sales success. The ability to determine or highlight potential legal problems/issues that could affect the Company as a result of potential product faults, and progress these through the correct internal channels. Ability to work with others - support colleagues and engage efficiently with others, building rapport. Attention to detail, accuracy, and sense of urgency. The ability to multi-task. Continuous improvement mindset. Desirable Basic knowledge and understanding of the principles of air movement. Able to read and understand electrical wiring diagrams and other technical drawings What we can offer you: Competitive salary depending on experience Annual leave - 25 days and bank holiday Pension - auto-enrolment into Company Scheme Employee Referral Scheme - up to £500 Quarterly Volution Values Award - £100 Boost Works - Discounts for supermarkets, retailers and much more. Employee Assistance Programme - Health Assured Ongoing training & development Team and company social events Equal opportunities: All current employees and potential employees are provided equal employment opportunities by Volution Group Plc
Closing date: 14-05-2024 Customer Team Leader Location: Former The Royal Oak, 39 School Green, Shinfield, RG2 9EE Pay: £13.32 per hour Contract: 39 hours per week regular overtime, permanent, full time Working pattern: 5 varied shifts over 7 days including early mornings (from 6am), afternoons, late evenings (until 11pm) and weekends, to be discussed at interview. Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales. We're looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you'll do Friendly and thoughtful service you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected Make sure that the store remains safe, legal, and fully operational Manage diligence checks and stock accuracy to make shopping a great experience for our customers Support your store manager by deputising when they're not working and delivering a variety of HR processes Lead the way when introducing new products and services in your store work closely with your team to implement change and encourage open and honest feedback Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan This job would suit people who have A genuine care for the needs of customers and members The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor Great people skills, with the ability to build positive relationships with customers and colleagues Strong organisational and problem-solving skills A desire to learn, grow and develop your leadership skills The flexibility to work a range of different shifts Why Co-op? Full, paid training and dedicated support for your personal development and career progression 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends) A pension scheme with up to 10% employer contributions Wagestream a money management app giving you access to a percentage of your pay as you earn it 36 days of holiday (including bank holidays, pro rata for part time colleagues) Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations 24/7 employee assistance service YuLife an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands Rotas shared three weeks in advance and accessible on your phone Cycle-to-work scheme Building an inclusive workplace We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at diversity-inclusion-and-wellbeing. As part of the application process for this job, you'll need to complete an online assessment. It will take around 10 minutes to complete the test. #3