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CUSTOMER & SALES SUPPORT ADMINISTRATOR Are you interested in working in a fast-paced, technical environment, where no two days are the same? Are you looking for a career in a business that's growing, that can provide great opportunities for personal and professional development? Are you good with people, take pride in your work and know what good customer service looks like? If that's the case, then this opportunity could be for you! Due to continued growth, our client is looking for a Customer & Sales Support Executive to join their support team. They have a great benefitS package and are offering hybrid working. WHAT'S YOU WILL WANT TO KNOW... Hybrid working - 2 days at home and 3 in the office Permanent position Salary up to £25K per annum plus £250 bonus based on company performance paid at the end of each quarter Hours, Between 8.30am to 5.30pm on a weekly rota basis ( 8.30am - 5pm or 9am - 5.30pm) with 1 hour lunch Holidays: 23 days per annum, Jan - Dec, increases with service Benefits: Simplyhealth, Denplan, Life Insurance and contributory pension A SNAPSHOT OF THE CUSTOMER & SALES SUPPORT ADMINISTRATORS DAY... You will support the Sales Team to assist them in the day-to-day administration of their customers accounts. Provide excellent Customer Service to ensure that the retention of customers is a priority within all aspects of the role. Monitor the various sales and support email inboxes throughout the day, creating and process new sales orders, deal with customer queries, and handle general enquiries for further information. Answer inbound calls, deal with customer support queries, and redirect calls to the relevant departments where necessary. Deal with sales enquiries from the company website, qualify and pass them on to the appropriate Sales team. Assist with new quotations to new customers Update systems, maintain customer data and sales activity information Input all orders daily, ensuring they are on the system ready for despatch in a timely manner and provide order confirmation to the customer. Check and monitor online orders throughout the day, process and action accordingly. Liaise with the Sales teams to validate order information when required. Assist with the resolution of customer issues, investigate the root cause, apply corrective actions and suggest preventative actions moving forward. Respond to pricing requests using information from the Sales team. Does this sound like a good fit for you? Previous experience within a customer service or administration role in an office environment Excellent communication skills (written & verbal) with a strong emphasis on professional email communication Professional telephone manner, able to communicate clearly and concisely to business customers. Proficient on Microsoft Office Experience in working with technology-based solutions or telecommunications is desirable but not essential You may have experience in addition to this which we will be happy to discuss. If all the above aligns with your experience and you would like to learn more, we would love to hear from you. Please send your CV and let's discuss the role. We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you. If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database. Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request. Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.
Have you always wanted a career in sales? Are you a confident communicator, tenacious and proactive? My client is interested in people with the right attitude and qualities rather than previous experience. Free parking, 22 days holiday BH, 40 hr working week between 8am-5.15 Monday to Friday with great basic of £25k plus commission. First point of contact for all enquiries including phone calls, faxes and emails. These queries can include quotes, queries, technical questions and orders. Delivery of the highest level of customer service with all encounters. This includes visitors, suppliers, customers and colleagues. Develop a firm understanding of the products as well as the industries they are used in. To be able to take and raise purchase orders, investigate and action queries, organise quotes and samples and take care of any other queries that may come up. To achieve combined regional sales targets on a monthly/quarterly basis. Bridge Recruitment Ltd are acting as an employment agency.
Salary (OTE included): £25,000-£45,000 per year Full-time and part-time positions available. We are seeking confident and driven individuals to join our Field Sales Representatives team. As the face of our brand, you will be the first point of contact for residents delivering excellent service and selling our products to bring new customers to Virgin Media O2. Whilst previous sales experience is not needed, we do look for individuals who will thrive in a target-driven role. Come rain or shine, you will meet with our prospective customers at their doorstep, connecting them with our cutting-edge products and services. We offer in-depth training when you first join, enabling you to have quality conversations with customers from the get-go and setting you up for success. Our hours range between 16 to 30 hours a week for part-time opportunities and 37.5 hours a week for full-time. Work hours are between 12:00 pm - 8:00 pm once you are in the field. Training: During your first 3 weeks, you must be available to attend your assigned office between 9:00 am - 5:00 pm Monday to Friday with a mix of self-led learning and an in-office induction with your manager for your detailed learning journey. (Please note part-time employees must be able to commit to this for the first 3 weeks of their employment before reverting to your agreed working hours). Who we are Virgin Media has partnered up with O2, the UK's favourite mobile network operator - and together, we're ready to supercharge the UK. We're two of the UK's most iconic brands, combining 46 million broadband, mobile, phone and home subscribers. We've come together to give the UK more choice and better value - it's good news for customers, communities and businesses all over the country. The must haves A UK driving licence with no more than 8 points. The other stuff we are looking for Individuals who enjoy spending time outdoors A positive, winning attitude The self-motivation to hit agreed sales targets, the ability to think on your feet when handling objections, and the resilience to deal with rejections What's in it for you A basic salary of £25,000 (pro-rata for part-time employees) Uncapped commission - Our top advisors earn £60k - £70k per year!! (pro-rata for part-time employees) Company Car (full-time employees) or Car allowance (part-time employees) 25 days' annual leave, UK bank holidays, and your birthday off, to treat yourself (pro-rata). Plus, the option to buy and sell 5 days' annual leave, to suit your personal needs An excellent pension scheme, matching up to 10% Employee BUPA medical cover, health care plan and life assurance A host of family-friendly policies including neonatal leave, 14-week paternity leave, and carers leave Next steps Begin your journey with us through a seamless recruitment process: Following your application, expect a call from our dedicated recruiters for an in-depth discussion about the position. If the initial conversation goes well, secure a meeting with the hiring manager for a comprehensive interview. Shine during the interview, and upon success, receive your offer to kickstart your training and join our winning team! Your exciting career awaits! Should you have any specific support needs throughout the process, kindly inform a team member, and we will gladly make adjustments to ensure a smooth and inclusive experience for you. Your comfort and success matter to us. We're an equal opportunities employer working hard to remove bias and barriers for our people and candidates, we build equity and inclusion into everything we do so you can be your authentic self throughout your application journey with us. Thank you for your patience and for showing interest in joining the Virgin Media O2 family.